Update tình trạng phòng trống trên các trang OTA Airbnb, Agoda, Booking, Expedia, trip... Tư vấn cho thuê ngắn hạn theo ngày, theo tuần các dạng phòng: Homestay/căn hộ chung cư/Vinhome...
Accurate, professional, prompt, friendly and courteous on all guest calls.Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.Ensure all...
To maintain master files on all customers in house in proper manner to perform all filling functions for Sales & Marketing DepartmentTo conduct telemarketing to fix appointments for the sales...
Làm quen với các Tiêu chuẩn & Quy trình “Đặt phòng” và tuân thủ chúng một cách phù hợpChuẩn bị và biên soạn các báo cáo khác nhau theo yêu cầuNhập các thông tin đặt phòng mới nhận được qua điện...
MAJOR ACCOUNTABILITY / DUTIESMain tasks:Reserve booking as required by the Sales Department- Reserve/revise/finalize/follow/reconfirm bookings sent by the Sales Department- Update and discuss the...
Reservation ResponsibilitiesMaintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and...
• Provide market intelligence and ensure contractual compliance• Manage the Contract Specialist team and oversee execution• Secure allotments, commitments, and hard block agreements• Lead...
• Ensure accurate reservation records and timely reporting• Support sales and contracting teams with booking status updates• Resolve booking issues and assist clients/partners with reservation...
• Familiar with the Resort&039;s rules and regulations and standard operating procedures;• Proficient in handling various reservation confirmation, and can operate all kinds of booking system;• To...
Reservation Handling• Enter and update reservations in the Property Management System (PMS) and reservation systems.• Send booking confirmations and respond to guest inquiries in a courteous and...
Excellent communication, anticipate and satisfy guest expectation. Ensures Guest information, preferences and requests are noted, passed on to the concerned people. Enters reservation details...
Maintaining high standards of data quality through regular data cleansing activities.Manage all reservation requests, changes, and cancellations in compliance with the hotel’s business strategy.Able...
Demonstrate a high level of customer service at all timesAssist other departments, as necessaryMaximize room occupancy and use up- selling techniques to promote hotel services and...
Keep up to date and communicate hotel marketing directions and promotions.Be fully aware at all times of the sales strategy, rates, and booking status of the hotel, and ensure timely and accurate...
Reservation Handling• Provide accurate information on room types, rates, availability, promotions, and hotel services.• Enter and update all reservation details in the PMS/CRS system accurately and...
Tổng quan công việcReservation Executive là người giữ vai trò quan trọng trong hành trình trải nghiệm đầu tiên của khách – nơi mỗi cuộc gọi, mỗi email và mỗi yêu cầu đặt phòng đều được xử lý với sự...
Supervise and coordinate the activities of the reservations teamResolve guest complaints or booking issues with professionalism and urgencyCollaborate with Sales, Revenue, and Front Office teams to...
‑ Quản lý đặt phòng: Giám sát hoạt động đặt phòng qua điện thoại, email, website và OTA.Reservation Management: Supervise reservation activities via phone, email, website, and OTA channels.‑ Đảm bảo...
Reservation Operations Management• Ensure consistent application of rates, packages, and promotions.• Monitor room inventory and allotments in collaboration with Revenue Management and Sales.•...
JOB SUMMARY:- Handle all property’s bookings (short and long stay) timely, accurately and according to set policies to ensure quality of service and smooth running operationsMAJOR DUTIES &...
Doanh thu & chính sách giá: Tuân thủ chính sách giá, phân bổ inventory; đề xuất upsell/cross- sell; hỗ trợ báo cáo doanh thu, tỷ lệ hủy, pick- up.Xử lý đặt phòng: Tiếp nhận, phản hồi và xác nhận...
