Reservation Trainee

Ensure that Duty Managers are kept fully aware of any relevant feedback from guests and, or, other departments
Achieve positive outcomes from Guest queries in a timely and efficient manner
Demonstrate a high level of customer service at all times
Assist other departments, as necessary
Maximize room occupancy and use up- selling techniques to promote hotel services and facilities
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

Service mindset is a must
Be able to work in shifts
Students and fresh graduates are welcomed
Detail- oriented and good communication skills
Fluent in English (especially speaking)
Interested in interacting with guests and passionate for excellent service

Free meals, free parking and laundry service
Opportunities to explore the Hospitality industry
Professional yet friendly working environment
Certification of completion and Recommendation Letter for excellent candidates
Great culture of nurturing people and customized training programs

Cập nhật gần nhất lúc: 2024-04-03 13:40:32