Reservation Agent

Manage and strife for reduction of abandoned call ratios of incoming call volumes.
Be fully aware at all times of the sales strategy, rates, and booking status of the hotel, and ensure timely and accurate communication of this to all concerned departments.
To develop and maintain a close and harmonious working relationship with all hotel departments.
Responsible for all activities related to membership acquisition and to maintain a high level of data
Answer all calls promptly within 3 rings and in a courteous manner.
Ensure that all correspondence is responded to within 24 hours.
Other tasks as may be required by Line Manager, Head of Division, and the Company Management as needed.
Attend training sessions and meetings as required.
Perform any reasonable task as requested by management.
Work closely with sales team and event management on the maintenance of group blocks.
Communicates clearly and professionally, both verbally and in writing. Chooses the appropriate vehicle and tone most appropriate for the message to be delivered (voice, email etc.).
Assist when requested with conduct competition / shop surveys to keep abreast of competition pricing / package special corporate.
Keep up to date and communicate hotel marketing directions and promotions.
To have a comprehensive and in- depth knowledge of the hotel products, including room types, rates, relative features and facilities, food and beverage outlets/promotions, spa, and fitness center.
Actively participate in incentive programs initiated, up- selling efforts in the department.
Participate actively in departmental meetings. Uses active, empathetic listening as a tool to understand and support each interaction, internal and external to the company.
Be fully aware of and adhere to all the hotel safety and security policies.
Work towards superseding goals and total team effort.

At least Bachelor’s degree in any field
Experience in reservation, sales or front office is an advantage
Strong in driving results
Strong in inter- personality
Proficiency in English/ Mandarin communication

Good and competitive HR benefits (Additional insurance, staff housing, daily shuttle bus Danang- Hoiana, duty meal, ...)
Career Development Opportunity
Big- scale project in central Vietnam
Professional and multicultural working environment

Cập nhật gần nhất lúc: 2025-10-21 18:00:06