Reservation Supervisor

Prepare daily, weekly, and monthly reports on reservation performance and trends
Collaborate with Sales, Revenue, and Front Office teams to align booking strategies
Maintain accurate records of bookings, cancellations, and no- shows
Supervise and coordinate the activities of the reservations team
Ensure all reservations are processed promptly, professionally, and in line with hotel standards
Monitor room availability, rate parity, and booking channels to optimize occupancy and revenue
Train and mentor reservation agents to ensure high performance and service quality
Respond to guest inquiries and reservation requests via phone, email, and online platforms
Handle group bookings, prepare rooming lists, and coordinate pre- arrival arrangements
Ensure compliance with brand standards, pricing policies, and data protection regulations
Resolve guest complaints or booking issues with professionalism and urgency

Fluent in English; additional languages are an advantage
Strong knowledge of hotel reservation systems
Diploma or degree in Hospitality Management or related field
Minimum 2–3 years of experience in hotel reservations, with at least 1 year in a supervisory role

Comprehensive training & career development opportunities
Service charge & meal allowance during pre- opening phase
Competitive salary & benefits
Professional working environment

Cập nhật gần nhất lúc: 2025-11-26 19:10:03