MÔ TẢ CÔNG VIỆCVận hành và Giám sát Dịch vụ Tiền sảnh:Hỗ trợ Trưởng Bộ phận Lễ tân trong việc hoạch định, điều hành và giám sát mọi hoạt động hàng ngày của quầy Lễ tân, đảm bảo dịch vụ chuyên nghiệp,...
• Giúp khách lên và xuống xe.To help guests to get on and get off transportations.• Sắp xếp hành lý lên / xuống xe cho khách.To carry guest luggage when they get on/off transportations.• Giúp khách...
Manage and coordinate traffic flow along the hotel driveway.Maintain a thorough knowledge of the city to confidently provide directions and recommendations to guests.Ensure the main entrance,...
Trực tiếp hỗ trợ khách VIP, khách có nhu cầu đặc biệt và đảm bảo trải nghiệm xuất sắc.Personally attend to VIP guests and guests with special needs to ensure exceptional service.Giám sát hoạt động...
- Maintains a concierge service and management philosophy that serves as a guide to respective staff.- Responsible for supporting all aspects of Concierge functions in accordance with hotel...
Mô tả công việcEnsuring that all equipment (trolley, buggy, bicycles, umbrellas...) are in proper condition and recorded properly.Performs other duties as may be assigned by the management.Coordinate...
JOB SUMMARYResponsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to...
CORE WORK ACTIVITIES Maintaining Concierge Goals• Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences.• Coordinates day- to- day...
OBJECTIVE OF THE POSITIONUnder the general direction of the Front Office Manager, and within the limits of established Melia Hotels and local policies and procedures, oversees and directs all aspects...
JOB SUMMARYResponsible for the supervision of all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to...
• Supervise daily operations of the Concierge and Bell teamGiám sát hoạt động hàng ngày của bộ phận Concierge và Bell.• Ensure high- quality guest service and handle VIP guests or special requestsĐảm...
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate...
Ensure the lobby is always kept in an orderly fashion and that ashtrays are kept clean Responsible for providing accurate information concerning hotel facilities, venues and functions and handling...
Maintain strong relationships with external partners (transportation providers, tour operators, restaurants, local authorities)Resolve guest issues professionally and ensure effective service...
Assist with luggage and promote resort amenities and services when appropriate.Maintain up- to- date knowledge of local events and maintain an organized concierge desk.Offer comprehensive information...
A Concierge Manager/Head Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Concierge...
• Manage concierge desk operations, including newspapers, magazines, and hotel publications for guests.Quản lý hoạt động quầy concierge, đảm bảo đầy đủ báo, tạp chí và ấn phẩm của khách sạn cho...
Maintain a thorough knowledge of the resort’s facilities, as well as nearby attractions and events.Assist with special requests, such as celebrations, surprise packages, or VIP services.Assist in...
Be informed on hotel events, promotions, facilities, and services and promote these to the guests acting as an ambassador to The Grand Ho Tram Strip.Establish relationships with leaders at local...
- Ensure that all guests arriving and leaving the Hotel are warmly greeted and provide assistance quickly when they need or request it.- Overlook driveway area, maintain traffic flow and support...
• Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed• Receive telephone calls and take messages for guests who are out, in...
Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into...
Spends time in Concierge and Bell Desk areas during peak periods to ensure that the area is managed well by the respective team and deliver the brand promise.Ensures that employees have a complete...
OVERVIEW OF POSITIONThe Concierge – Cosmo Club serves as the face of the club, providing a premium level of service to all members and guests. This role is responsible for managing guest...
Carries out any other reasonable duties and responsibilities as assigned.Ensures high standards of personal presentation and grooming.Prepares welcome cards and keys for arrival FIT guests.Reads the...
Submits all guests / employees’ incident reports.Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt International.Works closely with other management...
The F&B Concierge serves as the primary point of contact for all Food & Beverage reservations and guest enquiries. This position is responsible for maximizing restaurant revenue opportunities...
Help other employees in department, replacing them temporarily when necessaryAssist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to...
