GUEST SERVICE OFFICER - CONCIERGE

Supports the implementation of the People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
Prepares welcome cards and keys for arrival FIT guests.
Attends and contributes to all training sessions and meetings as required.
Carries out any other reasonable duties and responsibilities as assigned.
Ensures that guest history records are accurately maintained and all repeat guests are pre- registered.
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
Ensures high standards of personal presentation and grooming.
Responds to changes in the Front Office function as dictated by the industry, company and hotel.
Meets and greets all guests and assists with registrations.
Be familiar with the hotel’s products and services and policies.
Personally and frequently verifies that guests are receiving the best possible service during check- in and check- out.
Reports “Lost and Found” items.
Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt International.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Delivers the brand promise and provide exceptional guest service at all times.
Provides excellent service to internal customers as appropriate.
Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
Ensures the strict control of room keys.
Maintains the Daily Log Book.
Maintains positive guest and colleague interactions with good working relationships.
Reads the hotel&039;s Employee Handbook and have an understanding of and adhere to the hotel&039;s rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

Diploma/degree in Hospitality Management or related field preferred.
Proficient in English; knowledge of other languages is a plus.
Problem- solving and decision- making skills with attention to detail.
Previous experience in Front Office/Concierge operations, ideally in a luxury or 5- star hotel.
Flexible to work shifts, weekends, and holidays.

12 complimentary nights at Hyatt Hotels worldwide
Exclusive discounts on F&B and Friend & Family rates
Opportunities for career growth
Duty meal and provided Uniforms
A Diverse & Inclusive workplace culture where you truly belong
Service charges

Cập nhật gần nhất lúc: 2025-10-18 17:40:03