Concierge

• Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
• Receive telephone calls and take messages for guests who are out, in accordance with hotel policy
• Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards
• Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures
• Night staff check mail, message of expected guests against the system/computer and expected arrivals
• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
• Conduct effective shift briefings to ensure hotel activities and operational requirements are known
• Record incoming registered mail, telegram, parcel, telex in appropriate file
• Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests
• Assist guests with all inquiries, both hotel and non- hotel related
• Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy
• Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
• Consult Log Book for information/request left by outgoing shift
• Maintain detailed knowledge of the activities of the day and alert to any potential problems
• Works with Superior and Human Resources on manpower planning and management needs

Required Skills –
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Problem solving, organizational and training abilities
• Good writing skills
• Proficient in the use of Microsoft Office and Front Office System
Qualifications –
• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
Experience –
1 years experience in concierge or related discipline or an equivalent combination of education and experience.

- Full Insurance policy per current labor law.
- Duty Meals
- Uniform
- Monthly service Charge
- Annual Health Check
- Participating job training, skill training by international hotel standards.
- Other benefits per Vietnam labor law.
- Hotel&039;s Activity
- Accident Insurance 24/7

Cập nhật gần nhất lúc: 2026-07-06 14:55:03