SCOPE OF WORKAssistant Manager, Membership & Guest Services will be primarily responsible in making sure of the success and overall direction and management of all activities and to maintain...
As the Guest Service Agent, you will be responsible for performing the following tasks to the highest standards:Promote Hilton Honours and its associated benefits to guests who are not already...
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.• Registers and rooms all arrivals according to established procedures•...
- Perform audit balances and prepares documents for audits- Maintain cashier float & ensure accurate daily report of all money received- Perform check in, check out and room change procedures...
Key ResponsibilitiesOperational ManagementCoordinate interdepartmental activities to ensure efficient operationsOversee daily operations across all departments during the shift (Front Office,...
To practice gracious hospitality and promote goodwill by being friendly, courteous and helpful to guests, managers and fellow associates at all times.Guest Service Officer is a Front of House...
The RoleThe agent must be fully familiar with Mövenpick’s Operational Standards Manual (OSM) and consistently apply these standards in daily operations.Under the guidance of the Assistant Front...
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.• Supervise daily shift process ensuring all team members adhere to standard operating procedures.•...
SCOPE OF WORK• Answer all internal generated guest and delivery- related associate calls.Phản hồi các cuộc gọi từ khách hàng bên ngoài và nội bộ một cách chuyên nghiệp.• Dispatch delivery/request,...
KEY RESPONSIBILITIESJob summary• Effectively handle all ‘walk out” guests during the overbooking and updates the Front Office Manager on guest feedback.• Ensures that room rates, which have been...
Nhận và chuyển cuộc gọi, tin nhắn từ khách hàng và đối tácCung cấp thông tin về dịch vụ khách sạn, điểm du lịch, phương tiện di chuyển,…Cập nhật thông tin khách hàng trên hệ thống quản lý khách sạnXử...
• Guest Services Agent ensures that guests are provided with the immediate and professional service• To ensure that the section is perfectly tidy at any time, the accessories & stationary used...
- Details will be discussed in the interview.- Maintain a high standard of service and quality delivery at all times; when answering telephones, registering guests, assigning rooms, checking out...
Work with the another departments to resolve any issues that guests may have while they are staying at the hotel.Identify and attend to visitors&039; requirements when they stay over.At the...
Primary Responsibilities• Receiving, handling and relaying of messages, mail or voice- mail in an efficient, timely manner as per hotel policy.• Ensuring credit policy is adhered to at all times, any...
* Chuẩn bị các báo cáo theo hệ thống* Tiếp nhận, xử lý những yêu cầu của khách hàng* Thực hiện/ hỗ trợ/ giám sát nhân viên thực hiện các quy trình nghiệp vụ chuẩn trong ca làm việc* Hướng dẫn, đào...
Handle phone calls, emails, and guest communications effectivelyWelcome guests with a warm, professional demeanor and ensure a smooth check in and check out experienceHandle reservations, room...
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MAIN RESPONSIBILITIES• Achieve an accurate and logical work sequence.• Ensure reservations have correct tariffs and up- selling techniques.• Maintain a positive selling approach to optimize yield in...
Quản lý hồ sơ và thông tin khách hàng một cách chính xác, bảo mật.Xử lý tình huống phát sinh một cách nhanh chóng, hiệu quả.Hỗ trợ, chăm sóc khách hàng trong suốt quá trình lưu trú, đảm bảo sự hài...
• Ensure all guests are being treated in an efficient and courteous manner. Resolve customer complaints as your duties• Assist guest with currency exchange.• Ensure all arrival villas is to be...
NHIỆM VỤ VÀ TRÁCH NHIỆM/DUTIES AND RESPONSIBILITIESResponsible for all activities relevant to the Front Desk such as the reception, check in- out, rooming of all Hotel guests, foreign exchange and...
Provide heart- touching service to guest.Cung cấp dịch vụ tận tâm đến khách hàng.Handle customer complaints and requests politely and efficiently, ensuring that all issues are resolved...
Maintains comprehensive knowledge of standard reservation procedures, including correct forms to use, how to read telex, e- mail, messages, and how to interpret availability sources within the...
- Assist guests efficiently, courteously and professionally in all Reception related matters.- Maintain a high standard of service and quality delivery at all times; when answering telephones,...
Rotating job responsibilities in other sections of the Front Office Department.Have thorough knowledge of daily events in the hotel.Responsible for placing of guests’ wake- up calls accurately and...
