Guest Services Officer - Nhân viên Lễ tân

Rotating job responsibilities in other sections of the Front Office Department.
Have thorough knowledge of daily events in the hotel.
Responsible for placing of guests’ wake- up calls accurately and timely
Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
Responsible for booking and placing of guest long distance calls correctly
Have thorough and detailed knowledge of hotel facilities and hours of operation, to ensure correct response to guests’ questions
Seek opportunities to continually improve guest service
Responsible for monitoring wake- up call log and take appropriate action if a call is not answered.
Report fault promptly
Adhere to the hotel’s security and emergency policies and procedures
Ensure a high level of cleanliness is maintained in your work area
Answer all calls in the manner specified by the standard of hotel on a consistent basis.
Receive all incoming calls in a standard, courteous and friendly manner, responsible for accurate connection.
Perform personalized wakeup call efficiently and consistently
Take appropriate action to resolve guest complaints
Have thorough knowledge of and assists guests and callers with the hotels Voice Mail system.
Responsible for paging of hotel personnel correctly when required.
Contribute to overall efficiency by performing other relevant duties as assigned.
Promote the hotel and the hotel products and services
Undertake assignments as delegated by supervisors
Ensure that the working area is kept clean and tidy at all times.
Have a thorough knowledge of emergency procedures; i.e. fire, alarm, evacuation, bomb, threat etc…
Answer guest’s inquires over the phone and follow up personally to resolve guest request.
Cultivate good working relationships with inter- related departments
Handle “Guest Service Center” promptly and follow up that all requests have been responded to the guest’s full satisfaction
Identity VIP, SPG, regular guests and long staying guests and build rapport to offer personalized service and assistance

- Good English language skill and communication skill
- Always willing to learn, willing to help
- Other foreign language ability
- Good and positive hospitality attitude
- Sweet & lovely voice, proper tone & speed
- Good and positive hospitality attitude

Competitive Salary and Benefit Package
Internal Career Advancement
International Working Environment

Cập nhật gần nhất lúc: 2026-01-29 13:50:03