Da Vien – Virtual Customer Service Representative
About Our Company:
At Da Vien Coffee, we are passionate about bringing the richness of Vietnamese coffee to the world while delivering exceptional experiences beyond the cup. Rooted in tradition, our high- quality coffee beans are handpicked from our hometown farms, offering authentic rich bold coffee. We are looking for Fun, Energetic, and Hardworking Team Members to join our Da Vien Coffee Chain.
Job Description:
We are seeking a highly skilled and proactive Virtual Customer Service Representative to deliver exceptional support to customers of the Da Vien Coffee Chain. The ideal candidate will demonstrate outstanding communication abilities, strong problem- solving skills, and a customer- first mindset. This role requires a high level of enthusiasm and responsiveness to address customer inquiries and resolve concerns in a timely and effective manner.
Responsibilities, Abilities & Skills:
• Create Monthly Customer Service Report
• Actively seeking advice on challenging customer service issues with CS Supervisor
• Seek advises from supervisors and respond to Sponsorship Inquiries
• Respond and follow up with Customer Complaints via Contact/Feedback emails
• Responding to Yelp Reviews and Google Reviews using response template
• Assist in Setting Up Yelp, Google, and Apple pages
• Locate receipts from Customer Complaints on POS systems
• Coordinate and follow up with SMs on Customer Service Issues
• Update logo and all necessary business information on our Social Media pages
• Reposting IG stories and responding to inquiries and complaints from IG, Facebook, and Tiktok
What we expect from you:
• Communicate clearly and effectively, both in writing and verbally, to represent the brand with professionalism and courtesy.
• Stay informed about company products, services, policies, and promotions to provide accurate and helpful information to customers.
• Deliver exceptional customer service by promptly and professionally responding to customer inquiries, concerns, and feedback across various communication channels.
• Maintain a high level of responsiveness, ensuring timely follow- up and resolution of customer complaints and requests.
• Collaborate with internal teams to escalate and resolve complex issues, ensuring customer satisfaction.
• Computer Skills, SharePoint, Microsoft Office 365.
• Demonstrate proactive problem- solving by identifying customer issues and resolving them efficiently while maintaining a positive customer experience.
This is a part- time position with competitive pay. As a Virtual Customer Service Representative, you will have the opportunity to contribute to the success of our organization while gaining valuable experience in a professional office environment. If you are a motivated individual with strong administrative skills, we encourage you to apply for this position.
Job Type:
• Remote
Schedule Requirement:
• Maximum 40hrs per week
• Able to work on weekends or Holidays when required
• May require occasional overtime hours with approval
• 5- 8 hours shift
• 9:00 AM Pacific Time (California, USA)
Education:
• Associate&039;s degree Preferred
• High School / GED
Experience:
• Proficiency in computer applications such as Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint,)
• Previous experience in customer service support is preferred
