Guest Service Representative

Position Summary:
The Rewards Club Representative is responsible for delivering exceptional guest service and ensuring a memorable experience for all visitors. The role focuses on greeting guests, assisting with membership inquiries, promoting club events, and maintaining a welcoming atmosphere. Rewards Club Representative are crucial in fostering guest loyalty by providing personalized service and ensuring guests feel valued.
Key Responsibilities:

Respond to guest inquiries via phone, email, or in- person promptly and courteously.
Support the Senior Host and Assistant Host Manager in organizing and executing special events.
Handle guest complaints or issues with professionalism and escalate them to the Senior Host or Assistant Host Manager when necessary.
Maintain knowledge of all club promotions, events, and services to provide accurate information to guests.
Ensure the reception and guest service areas are clean, organized, and presentable.
Build rapport with guests, particularly frequent visitors, to foster loyalty and repeat visits.
Assist guests with inquiries about membership, promotions, and club services.
Help guests with membership registration and ensure all information is accurately recorded in the system.
Coordinate with other departments to ensure seamless service delivery and guest satisfaction.
Follow all company policies and procedures, particularly related to guest service and privacy.
Greet guests warmly upon arrival and ensure a welcoming atmosphere throughout their visit.
Keep the membership database updated by registering new members and managing existing records.
Promote club events, loyalty programs, and special offers to guests, encouraging participation.
Assist in preparing and distributing promotional materials related to events and club services.

Requirement:

A high school diploma is required; additional education in hospitality or related fields is a plus.
Strong interpersonal and communication skills, with the ability to interact effectively with guests and team members.
Experience in a leadership or mentoring role within a customer service team.
Knowledge of hospitality management software and Microsoft Office Suite.
Experience in a customer service or hospitality role, with a focus on guest relations is a plus
Proficiency in English; additional languages such as Mandarin, Cantonese, or Korean are an asset.
Availability to work varied shifts, including nights, weekends, and holidays.

Benefits:

• 13th- month salary and performance- based bonuses
• Bonuses/gifts on public holidays
• Competitive salary and comprehensive benefits
• Professional uniforms, including laundry and pressing services
• Tips and foreign language allowances (Korean/Chinese/Japanese)
• Professional, young, and dynamic working environment with many opportunities for promotion and internal transfers
• 24/7 accident insurance and health insurance
• Periodic health check- ups and annual team- building activities
• Night shift allowance and overtime allowance
• Full participation in Social Insurance, Health Insurance, and other employee benefits as prescribed by the Labor Code
• Opportunities to attend advanced professional training courses and enhanced foreign language classes
• 6–7 days off per month, 1 day off on your birthday, and other paid leave in accordance with the Labor Code
• Duty meals at hotel’s canteen (2 meals per shift)

Cập nhật gần nhất lúc: 2026-01-03 17:35:02