Customer Service Representative (Chinese)

Collaborated closely with supervisors to optimize daily workflows, improve operational efficiency, and reduce overall lead times.
Enhanced customer experience at SF International Express by demonstrating professionalism, empathy, and a strong service mindset in every interaction.
Handled customer inquiries via inbound/outbound calls and live chat, delivering prompt, accurate, and satisfactory solutions to their concerns and service requests.
Offered expert advice on suitable customs declaration types, Incoterms, and clearance procedures to facilitate efficient cross- border logistics.
Managed international shipments between Vietnam and global destinations, ensuring smooth coordination and timely delivery.
Consulted customers to understand their specific needs and provided clear guidance on export/import policies, special handling requirements, and compliance matters.

Fluent in Chinese language (HSK4 above) or English.
At least one year of experience in a Customer Contact Centre or Telesales environment.
Diploma in Business (preferable) or equivalent.

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Cập nhật gần nhất lúc: 2025-12-02 10:15:03