Senior Customer Service

Monitor and coordinate with internal departments/partners to ensure customer complaints are resolved within the specified timeframe
Be on duty at the call center and handle inquiries and complaints through existing channels at least 2 days per week (details to be discussed during the interview).
Participate in the recruitment process of customer service staff.
Supervise and evaluate the customer service team to ensure service quality meets defined standards
Develop operational documents including service descriptions, related service processes/regulations, and promotional programs (when applicable) for customers; plan and conduct timely training sessions for the customer service team
Propose process/system improvements to enhance service quality.
Prepare necessary reports to support customer service operations.
Participate in testing systems and tools used for customer service operations.

Strong communication skills and the ability to resolve issues independently.
Good command of English, with a focus on written communication.
Minimum of 2 years of experience managing a customer service team in electronic payment companies or banks.

BENEFITS:

Airline ticket promotion
Attractive income (base salary & performance bonus).
Health Insurance
Devices provided (Laptop, monitor…)
Annual Health Check- up
Work in a newly innovated office and open working space.
Frequent team bonding and company activities/ events.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2025-09-20 04:50:02