Senior Customer Services (Japanese Language)

Handling the Escalation and Supervisor calls/sessions and taking Tier 1 calls for specific duration to keep yourself updated on the process knowledge
Manage key insights, follow up team&039;s performance/KPI
Knowledge sharing and addressing issues of associates through floor walking, live call barging and providing feedback, coaching on the real time/historic basis.
Training knowledge base, support agents real time at floor ensure smooth running of day- to- day operations and the continuous achievement of operational SLAs and targets through hands- on management of the team.
Sharing quality audits coaching associates with appropriate measures to correct Quality Process hygiene.
Keep track of schedule adherence. Providing real- time Floor Support to agents taking calls
Taking regular sessions briefing mentees on critical issues affecting the process as and when directed.

> 1 years experience in any relevant role. Recommendation in Customer Services.
No requirements in background!!
Experience in Leader is a plus, NOT a must
Japanese Language (N2/N1 Certification) +(ENG is a plus)

Competitive salary and performance- based bonus.13th- month salary & 100% salary during probation + 14 annual leave daysFull social, health, and Aon health insuranceLunch and parking supportClear career path and growth opportunities in a professional, dynamic environmentOpportunity to work with top industry experts and talented colleaguesTransparent, trustworthy, and inspiring workplace cultureParticipation in engagement and well- being activities: company events, Happy Day, best sales awards, etc

Cập nhật gần nhất lúc: 2026-02-02 07:05:02