Reservation Agent/ Nhân viên Đặt phòng

The Role
 To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets. He / She promote the desired work culture around Integrity, Respect, Team work and Service of Mövenpick Hotels and Resorts and its brand ethos.
 Under the guidance and supervision of the Revenue & Reservations Manager and within the limits of the established Mövenpick Hotels & Resorts policies and OSM (Operational Standards Manual), Receive and handle all reservations, work to and with management and strive to learn more each day. Show initiative to improve existing methods and refine established procedures. He/she participates in promotional and various marketing functions throughout the course of the year. Works diligently to develop and maintain corporate clientele in performing these duties he shall at all times maintain good relations with his supervisor, the Department Heads and supervisors as well as with the local authorities and other key persons.
Key Deliverables and Responsibilities
Planning & Organizing:
Maximize hotel yield by up selling and suggestive selling as set out.
Is aware of the daily activities and has product knowledge of all the hotel facilities to maximise upselling at all times
Perform as per OSM Standards and in line with the Service Ingredients. Be fully aware of the hotel daily events for the day
Attend training classes as per schedule
To be aware of the Hotel occupancy and average room rate today, month to- date and performance against budget requirements.
To have a good knowledge of all the different types of rooms, hotel facilities, hours of operation, restaurants, shops and ball rooms. To be well informed about special functions and events held in the hotel on a daily basis.
Operations:
To ensure that the product standards are followed as trained.
Show fullest cooperation and respect within the team and other departments
To follow the grooming standards of the hotel to portray a professional image at all times
To be fully aware of the national history, places of interest, shopping areas, etc.
To maintain professional confidentiality and never disclose any secrets pertaining to the Company.
Seek out potential corporate clients and give the lead to either the Reservations Manager or the Sales Department
To use guest names whenever appropriate.
Thoroughly familiarizes oneself with the Hotel’s emergency procedures and is in a state of preparedness for any emergency which may occur.
Maximize hotel yield by up selling and suggestive selling in line with strategy.
Coordination with Front Office and other departments if regarding requests as required.
He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety
To conduct a daily audit of tomorrows arrival file to ensure accurate details are recorded in each reservation.
To file all correspondence on a daily basis ready for hand- over to reception.
Assist in Task Force Teams for new openings as requested
To be aware of the Hotel occupancy and average room rate today, month to- date and performance against budget requirements.
To ensure that all reports are completed on a daily basis and filed for reference.
To input and answer all written correspondence (fax & email) and telephone inquiries within 24 hours of being received.
Works diligently to develop and maintain relationships with corporate clientele to maximise revenue
To ensure all reservations are correctly and accurately input into the opera system and maintained.
Administration:
Ensure inputting and processing of all reservation requests to process the sales of rooms.
To ensure complimentary vouchers are received from internal departments (wherever applicable) and are filed immediately.

Requirements:

Customer- service mindset with high attention to detail
Strong communication skills (English & Vietnamese)
Ability to work under pressure and multitask
Knowledge of Opera PMS is an advantage
Professional grooming and positive attitude

Develop your talent through Accor’s learning programs.
Offer accommodation and meals for candidates from other provinces.
Shuttle bus for candidates in Nha Trang and fuel allowance for those in Cam Ranh and Cam Lam.
Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Competitive salary and service charge based on experience and ability.
Top- tier service charge and 100% salary during the probation period.
Employee benefit card offering discounted rates at Accor hotels worldwide.
Opportunity to grow within your property and across the world.
7 insurance coverage from the first day of probation.
Full benefits under labor laws.

Cập nhật gần nhất lúc: 2025-12-10 04:35:02