Key Account Manager (FMCG/Distribution)

Key Account Lead

Maintain existing customer success metrics, documentation and data.
Own and manage rapport with existing clients from onboarding, training, and build customer trust towards Ninja Mart service.
Main customer support for existing operational and system enquiries.
Focal contact for day- to- day operations and manage change requests raised by assigned accounts.
Independently prepare, draft and review presentations with customers.
Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.

Product & Project development

Create customer retention using value proposition and continuous improvement
Cross function coordinate for building internal SOP
Provide Ninja Mart expertise for incoming, onboarding and existing customers.
Handle inquiries and perform related duties including ad hoc and Ninja Mart related tasks as assigned.

Proficiency in English (Reading, Writing & Speaking).
Track Record on delivering and exceeding sales targets;
Business development or account management experience in Traditional Trade;
Strong existing working relationships with clients;
At least 2- 5 years of extensive experience in sales, business development, account management, customer success role;
Experience in 3PL logistics business development, particularly fulfillment and warehousing;
Experience in Distributor management, worked for FMCG&039;s brands as senior Supervisor/ASM, Trade Marketing Supervisor/Manager;
At least Diploma / Degree in any Business related field (business, sales, marketing, finance, logistics, supply chain, communication;
Proficiency in Microsoft Office (Word, Powerpoint, Excel) and Google Workspace (Docs, Slides, Sheets, Forms);

Laptop, Chế độ bảo hiểm, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-09-19 11:55:02