COMPANY INTRODUCTION
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Hà Nội
FIELD SALES EXECUTIVE- HN
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Hà Nội
JOB DESCRIPTION
Overall Role Purpose:
Responsible for revenue generated from a geographically assigned sales territory (or business portfolio) by servicing and retaining existing customers and targeting new business opportunities.
Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximises growth within the existing customer base.
Control all documentation and data relating to customer visits, agreements and terms of reference to ensure that customer information is maintained accurately in the customer database.
Develop a working relationship with the relevant support departments e.g. Operations, to ensure they are kept up to date with all issues relating to customers. All non- sales activities or diversionary activities should be handled by Sales Admin Support or Customer Support Executives.
Ensure co- operation with other members of the sales team and throughout the sales force.
Produce information for management necessary to evaluate performance vs. key performance indicators.
Ensure all customer agreements are cost- sensitive so as to ensure a suggested minimum pricing tariff is set and adhered to. Any deviations from this tariff require management’s agreement and justifications.
Act as the customers’ main point of contact, by liaising closely with the relevant departments within DHL to ensure that their queries, problems or issues are dealt with appropriately.
Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
Complete GSP sales reporting requirements in a timely manner, which includes “Productivity This Week”, “Productivity Next Week” and “New Business Commitments Gained”.
Complete Brick Wall and Relationship Balance Sheet Scorecard for the Top 20 accounts in their sales territory.
Ensure that all customer issues relating to customer service, service recovery and credit control are coordinated and managed through the relevant DHL departments.
Meet regularly with the Marketing and Sales management to evaluate the personal sales plan/strategy so as to ensure that the required revenue and shipment results can be achieved.
Manage a portfolio of customers and potential customers via personal sales visits, using face- to- face contact to provide a ‘personal service’.
Adhere to regional standard profit margins and discount guidelines.
Develop an Annual customer call cycle (Planned and Unplanned Maintenance) to secure committed orders with new and existing customers and gain any competitor- held businesses to ensure that individual agreed targets are achieved.
Analyse and monitor customer data to measure success and identify fluctuations/trends so as to decide on the relevant actions to be taken.
Work as a customer contact with the user departments in key account customers, feedback the user situation to National Customer Channel for the formation of account strategy.
Continually develop knowledge of DHL’s products/services and general commercial awareness in order to provide the best possible solutions to the customers.
Conversion of qualified leads into customers (First Time Buyers) and develop and penetrate existing accounts (Retention and Development).
REQUIREMENTS
Language: Vietnamese & English (fluent), speaking fluently in Japanese, Korean, Chinese is a plus
Educational Qualifications: Bachelor&039;s Degree
Presentation skills: advanced
3 years’ experience in sales express, freight, and logistics.
Communication skills: advanced
BENEFITS
Multifarious benefit programs.
Employee hobby clubs, sports championships.
Training: both online and offline with Global DHL Standards.
Diverse engagement activities under “Best Day Everyday” – our Health & Well- being program.
Strong career support & lots of opportunities in an international environment.
Coaching & Feedback culture allows you to advance further in short- term and long- term development goals.
Working together based on DHL values of “Respect and Results”.
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
Deadline: 23:59 13/9/2025
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1 ứng viên
RECEPTIONIST- HN
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Hà Nội
JOB DESCRIPTION
PresentPoint of Sale Materials (POSMs) as required, ensuring they are up- to- date andaligned with marketing campaigns.
Ensurethat all company branding is displayed in accordance with DHL regulations andguidelines.
Conductregular checks to maintain cleanliness and address any issues promptly.
Handlepayment collections from customers accurately and efficiently.
Participatein regular and ad hoc meetings; make work reports as required.
Maintainaccurate records of sales transactions and customer interactions.
Greetand assist customers in a friendly and professional manner.
Orderingnew merchandise and ensure received items are properly displayed.
Manageappointment scheduling and coordinate with other departments as necessary.
Beingresponsible for the overall cleanliness, upkeep and maintenance of a store.
Answerphone calls and respond to inquiries regarding services, pricing, andoperational procedures.
Consultwith customers regarding product types, pricing, and available sales programs.
Processtransactions using the point- of- sale (POS) system and maintain cash handlingprocedures
Performother tasks assigned by the line manager.
Ensurethe retail outlet counter and surrounding areas are clean, organized, andpresentable at all times
Activelypromote and upsell DHL services to enhance customer satisfaction and drivesales
Provideinformation on DHL Express products and services, helping customers select theright options for their needs.
REQUIREMENTS
Atleast 1 year experience in a sales, customer service or marketing role,preferably in a retail or logistics environment.
Proficiencyin using computer systems and software, including POS systems.
Experiencein sales/sales processes
Englishfluent (written and spoken)
Abilityto work independently and as part of a team.
Knowledgeand understanding of the Retail trade from a service perspective.
Apositive attitude and a commitment to providing excellent customer service.
Bachelordiploma or equivalent; additional education in business or sales is a plus.
BENEFITS
Respectand Results Culture
Multifariousengagement activities under “Best Day Everyday Everyday” our Health &Well- being program.
Professionalcoaching & feedback culture·
Strongcareer support & lots of opportunities in an international environment
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
Deadline: 23:59 13/9/2025
APPLY NOW
21 ứng viên
CUSTOMER SERVICE ADVISOR- HCM
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
Accept and register bookings for DHL services.
Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers.
Assist the supervisors (if applicable) in carrying out relevant CS orientation/training programs for new or existing CS staff.
Liaise with Operations and other departments to quickly and efficiently resolve customer issues and queries.
Enhance service experience in DHL by exercising professionalism and empathy when dealing with each customer’s varying needs and demands.
Respond to customers consistently and confidently by providing accurate information in all areas, such as customs requirements, transit time, and prices.
Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology, and service to enhance customers’ experience with DHL.
Offer alternatives to customers and seize upselling and cross- selling opportunities of value- added services (e.g., Sales Leads, shipment insurance) during interaction with the customer.
REQUIREMENTS
2 years of experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
Bachelor of Degree in Business (preferable) or equivalent
Fluent in English
BENEFITS
Respect and Results Culture
Professional coaching & feedback culture
Multifarious engagement activities under “Best Day Everyday Everyday” our Health & Well- being program
Strong career support & lots of opportunities in an international environment
HOW TO APPLY
Deadline: 23:59 13/9/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
APPLY NOW
13 ứng viên
Operations Intern- HCM
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
Assist with tracking inventory and fulfilling orders.
Support the service center manager regarding pick- up and delivery project improvement.
Help prepare reports related to service center performance.
Help the Service Center Manager with daily operations and shipment processing.
Provide customer service support by answering questions and assisting customers.
Support safety and quality standards in the service center.
Work with team members to improve workflow and efficiency.
REQUIREMENTS
Good at Microsoft Office (Excel, Word, PowerPoint).
Data analysis and visualization skill.
Eager to learn and take on new challenges.
Good at English, both in writing and speaking.
Strong communication skills and a team player.
Recent graduate or currently pursuing a degree in Logistics, or a related field.
BENEFITS
Professional coaching & feedback culture.
Multifarious engagement activities under “Best Day Everyday Everyday” – our Health & Well- being program.
Strong career support & lots of opportunities in an international environment.
Respect and Results Culture.
HOW TO APPLY
Deadline: 23:59 13/9/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
APPLY NOW
3 ứng viên
