COMPANY INTRODUCTION
Địa điểm
Hồ Chí Minh
About PATI GROUP
PATI Group is the fast- growing E- commerce business that specializing in global E- commerce (500% increase in sales in 1 year) in the US, Australia and Europeans markets.
At PATI Group, we believe that everyone is connected. Somewhere on the earth, there is always someone who shares the same mindset as you. The question is “How to connect your ideas to your like- minded people?”
Our website: http://www.patigroup.com
Our core values are HUSTLE- HUNGRY (for knowledge)- HUMBLE- HAPPY- HONEST and we are looking for talented like- minded candidates to join our young & professional team.
Customer Service Executive
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
ABOUT PATI GROUP
PATI Group is an agency driven by a mindset of discipline and a commitment to the sustainable growth of both our people and our business. We specialize in strategy, promotion, and operational systems to solve scaling challenges for E- commerce clients in the US and European markets.
At PATI, you will discover the value of a customer- centric Customer Experience team that thinks critically, executes effectively, and takes full ownership of results. We offer a culture defined by discipline and exceptional career opportunities for talents ready to achieve a breakthrough in their professional journey.
JOB SUMMARY
In the short term, this role plays a key part in ensuring smooth operations as our order volume grows. In the long run, this position is considered a key talent pipeline for automation, process optimization, and leadership roles within the Customer Experience team.
We are looking for a detail- oriented and customer- focused Customer Service Executive to handle daily customer support operations and contribute to improving service efficiency as we scale.
You will work closely with the Customer Experience Manager and cross- functional teams to deliver timely, accurate, and high- quality support across multiple channels.
KEY ROLE & RESPONSIBILITIES
Customer Support & Ticket Handling:
Escalate complex or sensitive cases to relevant teams when necessary.
Ensure all tickets are handled within defined SLA timelines.
Respond to customer inquiries regarding orders, payments, shipping, returns, refunds, and product information.
Manage and resolve daily customer service tickets across email, chat, and/or ticketing systems.
Operational Efficiency & Process Improvement:
Identify recurring issues and customer pain points from support tickets.
Provide feedback and suggestions to improve workflows, SOPs, and customer experience.
Assist in updating FAQs, macros, and internal documentation.
Maintain accurate records of customer interactions and case resolutions.
Collaboration & Communication:
Support cross- functional initiatives aimed at improving service quality.
Communicate clearly and professionally with customers at all times.
Work closely with Operations, Fulfillment, and Marketing teams to resolve customer issues efficiently.
REQUIREMENTS
REQUIREMENTS & QUALIFICATIONS
Ability to handle a high volume of tickets while maintaining accuracy and professionalism
Good organizational skills and attention to detail
Proven experience in customer service, customer support, or a similar role (e- commerce experience is a plus)
Strong written communication skills with a customer- first mindset
Familiarity with CRM Gorgias is an advantage
Ability to work independently and manage priorities effectively
SKILLS & COMPETENCIES
Process- oriented thinking with a continuous improvement mindset
Customer empathy and problem- solving ability
Language skills: Native in Vietnamese and Fluent in English (written and spoken).
Time management and multitasking skills
Ability to remain calm and professional in high- pressure situations
BENEFITS
WHY YOU WILL LOVE WORKING AT PATI?
You are not just answering tickets: Here, you are empowered to think critically, solve problems creatively, and contribute directly to customer retention, LTV, and brand love. You’ll grow beyond support into a true CX leader.
Be part of a strategic transformation: You’ll be part of a core team reshaping how we do Customer Experience from the ground up- building systems, playbooks, and processes that scale.
See your work fuel business growth: At PATI Group, CX is a profit center. Your insights, ideas, and execution will directly influence how we grow from an early- stage brand to a $100M+ business.
COMPENSATION & BENEFITS
Career Growth: Fast- track promotion opportunities, including a path to CX Leader.
Professional Development: Gain access to the latest AI tools, automation technologies, and advanced CRM systems to stay ahead in delivering exceptional customer experiences.
Compensation: 10.000.000- 14.000.000 Gross VND/month + incentive based on performance (negotiate).
Additional Benefits: Social insurance, Bảo Việt Insurance, 12 annual leave days per year, 13th- month salary, performance bonus, and lots of team- building activities.
Workplace Culture: Join a dynamic, innovation- driven environment focused on employee success.
WOKING LOCATION
On- site, 18A Street No. 38, An Khanh Ward, Thu Duc, Ho Chi Minh, Vietnam.
WORKING HOURS
Monday – Friday: 8:30 AM – 5:30 PM (1- hour lunch break).
Saturday (Culture Day)
: 6:30 AM – 9:30 AM
(We start our day with a run and
a
reflective Feedforward session – no meetings, no reports, just real connection.)
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 31/1/2026
Submit your application via the APPLY NOW button below.
APPLY NOW
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