COMPANY INTRODUCTION
Địa điểm
Hồ Chí Minh
About Innovature BPO Limited
Innovature provides business and technology outsourcing services to clients in North America and Asian markets. We enable clients to become high- performance businesses and create long- term relationships by helping drive productivity and efficiency while delivering measurable results. Our commitment is to attract, develop and retain the best talents for our business, challenge our people, demonstrate “can- do” attitude and foster a collaborative and mutually supportive environment.
CUSTOMER SERVICE EXECUTIVE – ENGLISH – 6- MONTH CONTRACT
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
PROJECT BRIEF:
Our client is a US- based healthcare company which providessensitive healthcare services tailored to diverse communities by blendingtraditional healing methods with modern medical treatments. They promoteoverall wellness and aim to enhance members&039; physical and mental well- beingthrough a holistic care approach.
WHAT YOU WILLBE DOING:
· Participate in calls to help retain members.
· Be open to regular feedback and coaching forimprovement.
· Solve members&039; issues by finding the cause andexplaining the solution. Escalate complex problems to management when needed.
· Perform other tasks as needed.
· Follow policies and suggest improvements forsmoother operations, actively engaging in meetings and training.
· Accurately document member interactions in thesystem.
· Help members, families, and providers understandhealthcare benefits and plans, explaining them clearly via phone, email, or inperson.
· Comply with all healthcare regulations andmaintain confidentiality.
REQUIREMENTS
WHAT WE ARELOOKING FOR:
· Strong proficiency in spoken and written English,with a particular emphasis on verbal communication.
2+ years of customer service experience preferred.
Experience in healthcare management or call center settings is highly valued.WORKING HOURS: · This position involves directinteraction with clients in the US, requiring work hours to align with the UStime zone (California), Monday through Sunday.· You will be scheduled for 8- hourshifts, working 5 days per week, with two days off each week.
BENEFITS
WHAT WE OFFER:
We treat people fairly and withdignity, keeping a healthy perspective about life and work and fostering apositive and enjoyable work environment with appealing benefits as below:
- Attractive salary and performance bonus aftersuccessful project completion
- Professional working environment
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 1/11/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
