Front Office Supervisor

Purpose of Job / Job Summary for Duty Manager
The Front Office Supervisor will primarily provide a support role while assisting with frontline operations. The Front Office Supervisor will be responsible for both administrative and guest- related issues. These experiences will refine and develop the skills necessary for agents to assume a Front Office management role. This position will work closely with the Duty Manager or higher management level, primarily the Front Arm, and become a primary resource for them. This will allow the Duty Manager or higher management level to step away from a "Checklist task- oriented" day and focus on the managerial aspects of the job.
• To ensure that check- in procedures are strictly adhered to and that the correct address and charge- out details are obtained from each guest.
• Deal effectively with any guest comments and or / complaints.
• To ensure that the most suitably qualified person is appointed in the event of a vacancy- wherever possible this should be an internal promotion.
• Assist with the sell strategy on sold out nights/ Manage and balance daily room inventory
• Daily checklist is completed according to department standards.
• To ensure that rooms have been serviced and maintained to the standards established by the Company.
• To hold regular performance appraisals with all staff, identifying areas for development and training needs and ensuring that this training is implemented.
• Send out package report and action any special amenities associated with packages.
• To ensure that all charges are correctly entered on the guest&039;s bill and that this is up to date at all times.
• Observe, predict and respond to Front Office operation and Hotel activity.
• To ensure that guests are greeted, checked in and allocated rooms promptly and courteously.

- Qualifications: Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration or related majors
- Specific skills / abilities: Communication, interpersonal, negotiation, presentation and organizational skills. A positive attitude and excellent communication skills, ability to remain calm whilst under pressure
- Personal qualities: Overall and detail oriented
- Experience: At least 1 years of hands- on experience in a similar position.

 Benefit: 13 annual leave/ year, SI, HI & UI under the Law, international working environment.

Cập nhật gần nhất lúc: 2025-12-31 18:40:02