Front Office Manager

Front Office Responsibilities.

Control FO inventory, costs and operational reports
Lead, train and evaluate FO team members.
Coordinate with other departments to ensure smooth operations.
Handle guest complaints, special requests and VIP arrangements.
Manage daily FO operations, ensuring service quality and smooth guest experience.

F&B Responsibilities (Beverage- focused)

Provide basic beverage service training for FO (if required).
Collaborate with GM to drive F&B revenue growth; oversee supplier management and ensure consistent drink quality.
Develop beverage menus, promotions and pricing aligned with the hotel concept.
Monitor and optimize F&B revenue, cost and profitability.

People:

Train team members in compliance policies, procedures, and SOPs. Ensure staff are properly trained and have the tools and equipment to carry out job duties
Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
Ensure your team is properly trained on systems, security, service and quality standards
Manage day- to- day staffing needs, plan and assign work and establish performance and development goals for team members. Mentoring, coaching and regular feedback to improve team member performance

Financial

Prepare daily/weekly/monthly revenue reports for Rooms & F&B.
Analyze guest insights to propose service improvements.
Develop plans to increase occupancy and ADR through walk- ins and upselling at the front desk. Responsible Business
Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
Oversee night audit function and preparation of daily financial reports.
Compile statistics for the front office and provide reports relating to the FO Dept.

Specific skills / abilities: Communication, interpersonal, negotiation, presentation and organizational skills. A positive attitude and excellent communication skills, ability to remain calm whilst under pressure
Personal qualities: Overall and detail oriented
Qualifications: Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration or related majors
Experience: At least 1 years of hands- on experience in a similar position.

Competitive salary with full benefit package
Incentives and 13th salary
Insurance on 100% salary
International working environment with growth opportunities
06- day work week
Extra annual leave

Cập nhật gần nhất lúc: 2025-12-21 11:10:02