Managing Spa Operations and Budgets
• Maintains cleanliness of spa and related areas and equipment.
• Monitors the spa&039;s actual and projected sales to ensure revenue goals are met or exceeded.
• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients
• Manages supply inventories and purchasing control, including uniforms.
• Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Managing pool areas, including overall maintenance, daily upkeep and cleanliness, and the operation.
• Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Selects vendors for spa retail operations and managing contract agreements.
• Ordering and managing necessary supplies. Ensuring associates have supplies, equipment, tools, and uniforms necessary to do their jobs
• Supervising and managing employees. Managing all day- to- day operations. Understanding employee positions well enough to perform duties in employees&039; absence.
• Oversees retail product research, product selection and purchasing, product display.
Managing Spa Sales and Marketing Strategy
• Identifies and recommending new products and product enhancements to remain competitive in the market.
• Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.
• Develops and Manages spa promotions including gifting programs, gift with purchase, co- op marketing efforts and holiday events.
• Ensures spa services are included in all property- related marketing and advertising.
• Develop and adjust membership pricing according to business and market
Managing Spa Revenue Management Strategy
• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
• Manages Spa & Fitness controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.
• Monitors and Manages the payroll function.
Ensuring and Delivering Exceptional Customer Service
• Serving as a role model to demonstrate appropriate behaviors.
• Strives to improve service performance.
• Serving as a role model to demonstrate appropriate behaviors.
• Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Providing services that are above and beyond for customer satisfaction and retention.
• Empowers employees to provide excellent customer service.
• Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.
Conducting Human Resources Activities
• Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Develops business goals and creates appropriate development plans.
• Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.
• Ensures that regular on- going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.
• Develops implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
• Providing services that are above and beyond for customer satisfaction and retention.
• Reviews guestVoice results and other data to identify areas of improvement.
• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
• Celebrates successes and publicly recognizes the contributions of team members.
• Administers the performance appraisal process for direct report managers.
• Solicits employee feedback, utilizes an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Serving as a role model to demonstrate appropriate behaviors.
