Job Overview:
The Director of Human Resources is responsible for ensuring the Department’s activities are aligned with the Corporate Human Resources Strategy, representing the Human Resources function on the hotel’s Executive Committee, and coordinating and monitoring the activities of the Human Resources Division.
Key Responsibilities:
• Ensures that all employees report for duty punctually, wearing the correct uniform and name tag at all times.
• Ensure high standards of personal presentation & grooming.
• Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry & company.
• Conducts annual Performance Development Discussions with employees, supports them in their professional development goals.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily
• Oversees and supports the implementation of the People Brand in every department in the hotel.
• Maintains efficient staffing levels and payroll systems, helping Division/Department Heads to maximise productivity and minimise unnecessary payroll costs.
• Researches and proposes competitive compensation/benefits/incentive packages.
• Oversees the action plans of Employee Opinion Survey as developed by department heads and ensures that the relevant changes are implemented.
• Ensures that government- stipulated employee legislation is strictly followed and implemented.
• Ensures that employees maintain a high standard of personal appearance and hygiene and adhere to the hotel and department’s grooming standards.
• Prepare the job description for each position in the hotel, along with the relevant department head.
• Prepares the Annual Human Resources Budget.
• Ensures that the hotel is adhering to all Company/Hotel Human Resources Policies and Procedures.
• Ensures all employees provide a courteous and professional service at all times.
• Ensures a strong professional relationship with all levels of employees within the hotel, taking an active interest in their welfare, safety and development.
• Attends and contributes to all meetings as required.
• Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.
• Co- ordinates and monitors the activities of the Human Resources Division.
• Ensures that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures.
• Conducts regular Departmental Communication Meetings.
• Take an active involvement in the Welfare, Safety, Development and Wellbeing of employees providing advice, counselling and truthful, diplomatic feedback.
• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
• Ensures that Employee Facilities are maintained according to Hyatt International’s high standards of operation.
• Ensures that Human Resources personnel provide the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
• Ensures that a strong Employee Communications Programme is implemented that maximises employee’s awareness of Hyatt International’s Corporate Strategy and operating philosophy/concepts.
• Oversees the hotel’s recruitment and selection process, providing Division and Department Heads with effective and efficient recruitment solutions.
• Carries out any other reasonable duties and responsibilities as assigned.
• Assists in the training of Human Resources employees making sure that they have the necessary skills to perform their duties in the most productive way.
• Represents Human Resources Department on the hotel Executive Committee, ensuring the efficient & economic operation of the HR Division, providing services and support to other Divisions as required.
• Reads the hotel’s Employee Handbook and have an understanding of and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
• Conducts regular departmental meetings, ensuring that all meetings are well planned, documented, are carried out efficiently and are results oriented.
• Responds to changes in the HR function as dictated by the industry, company and hotel.
• Maintains strong, professional relationships with the relevant representatives from competitor hotels and other relevant organisations.
• Maintains positive guest and colleague interactions with good working relationships.
• Ensures that the Department’s operational budget is strictly adhered to, that all costs are controlled and expenditures are properly approved.
• Ensures that the necessary Human Resources forms are forwarded to the Divisional/Regional Human Resources Specialists promptly.
• Is knowledgeable in statutory legislation in general HR, employee and industrial relations, understanding and ensuring strict adherence to rules, regulations, policies and procedures established.
• Supports the development of supervisory and management personnel in the hotel, through the implementation of an effective succession plan, coaching/mentoring programme and by assisting the Training Manager with selected Leadership Series courses.
• Represents the hotel in union negotiations and related activities, working closely with the Divisional Human Resources Specialist and the hotel Management Team accordingly.
• Prepares and updates the Human Resources Departmental Operations Manual
• Oversees the hotel’s employee welfare programmes, ensuring that the benefits supplied are relevant and competitive in the local market place.
• Exercise responsible management and behaviour at all times and positively representing the hotel executive team and Hyatt International.
• Oversees the training and development function for all hotel employees.
• Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
• Supports the hotel’s focus on service excellence by training and assisting others to train people to provide exceptional service to the hotel’s external customers (guests).
• Ensures that the Department’s activities are aligned with the Corporate Human Resources Strategy, and that the Hotel Actions have been implemented where appropriate.
• Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
• Represents the Human Resources function on the hotel’s Executive Committee.
• Maintains positive guest and colleague interactions with good working relationships.
• Supports the financial objectives of the hotel through proper and efficient management.
