Director Of Sales (Based in HCM City)| Trợ Lý Giám Đốc Bộ Phận Quản Lý Kinh Doanh (MICE & Corporate) (Làm Việc tại HCM)

JOB SUMMARY
The position serves as the primary sales associate based in Ho Chi Minh City and responsible for proactively soliciting and handling MICE, Groups and Corporate business opportunities generating revenue for the property. Leading day to day sales activities by develop, build, and maintain long- term business relationships in order to achieve personal and team- related revenue goal while driving customer loyalty by delivering service excellence.
JOB SPECIFIC TASKS
Understanding Markets & Maximizing Revenue
- Strives to achieve personal and each property’s revenue goals.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Closes the best opportunities for each property based on market conditions and individual property needs.
- Understands the overall market- competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Targets group accounts, markets or segments with heavy emphasis on proactive solicitation and account saturation.
- Identifies and develops new markets.
- Identifies, qualifies and solicits new accounts with a focus on increasing business.
Developing & Executing Sales Plans
- Maintains and grows the business of existing accounts.
- Achieves solicitation and prospecting goals.
- Develop and implement an effective sales plan.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Executes designated sales strategies to develop and solicit specific accounts to achieve revenue goals.
- Designs, develops, and sells creative catered events.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contracts, customer correspondence).
Building Successful Relationships
- Works collaboratively with off- property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary, and not duplicative.
- Develop and manage relationships with key stakeholders, both internal and external.
- Works collaboratively with Strategic Accounts and Market Sales, Convention Bureaus, Conventions Centers, and other property counterparts to drive revenue, ensure customer satisfaction, and increase market share.
- Uses sales resources and administrative/support staff effectively.
Providing Exceptional Customer Service
- Services customers in order to grow the share of the account.
- Executes and supports the brand’s Customer Service Standards and property’s Brand Standards.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Drives customer loyalty by delivering service excellence throughout each customer experience.
- Participates in and practices daily service basics of the brand.
- Builds and strengthens relationships with existing and new customers, industry organizations, and brand networks to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues, and concerns, to offer better business solutions both prior to, and during the program/event.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Executes and supports the company’s Customer Service Standards and property’s Brand Standards.
- Maintains customer, account, and opportunity data in the system.
Additional Responsibilities
- Utilizes intranet for resources and information.
- Creates contracts as required.
- Conducts site inspections.
- Manages group or interpersonal conflicts effectively.
MANAGEMENT COMPETENCIES
Leadership
- Professional Demeanor- Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the company in alignment with its values.
- Adaptability- Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.
Managing Execution
- Driving for Results- Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required
- Building and Contributing to Teams- Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
Building Relationships
- Customer Relationships- Developing and sustaining relationships based on an understanding of customer needs and actions consistent with company values.
- Coworker Relationships- Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Learning and Applying Professional Expertise
- Writing- Communicating effectively in writing as appropriate for the needs of the audience.
- Sales Implementations- Driving and supporting the implementation of sales strategies and systems; seeking and taking appropriate actions on feedback; taking responsibility for implementation success.
- Basic Computer Skills- Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
- Technical Acumen- Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function- specific work challenges
- Mathematical Reasoning- The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work- related issues.
- Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
- Sales Disposition- Demonstrating the traits, inclinations, and outlooks that characterize successful salespersons; exhibiting behavior styles that facilitate adaptation to the demands of the sales role.
- Basic Competencies- Fundamental competencies required for accomplishing basic work activities.
- Sales Ability: Persuasiveness- Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
- Oral Comprehension- The ability to listen to and understand information and ideas presented through spoken words and sentences.
IMPORTANT NOTES:
All job descriptions and guidelines contain indicative (not restrictive) listings of job task.
Job descriptions are understood to be revised from time to time according to business needs.

Duty meal & Uniform provided by hotel
02 months of probation with Full salary| Service charge| Social Insurance
Attractive remuneration package & 13th month salary

Cập nhật gần nhất lúc: 2026-03-13 02:00:04