Customer Support Agent Full-Time (6 Months Experience Required)

We&039;re seeking some Customer Support Agents (Full- time) to assist in providing email customer support and customer queries from around the world.
Successful candidates will join our team to assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required. Agents should be capable of providing answers to both simple and complicated questions in a timely manner.The position demands an excellent standard of customer service, good English writing skills, and a high level of customer satisfaction.
Expectations

Escalate cases according to defined procedures when required.
Meet daily productivity and quality targets.
Record customer complaints, issues and relevant case details for follow- up and investigation.
Attend team meetings, training sessions, and coaching sessions when scheduled.
Follow standard communication guidelines and policies at all times.
Respond to customer inquiries via email promptly, accurately, and courteously.
Support continuous improvements through reporting common customer issues, patterns, and feedback.
Provide clear, valid, and complete information using approved knowledge bases, tools, and processes.

Excellent English skills, especially in writing and reading
Ability to work independently and in a team.
Excellent interpersonal skills.
Proficient in leveraging AI tools to optimize productivity and streamline workflows.
Experience with customer service software/platforms is required, with a preference for knowledge of Zendesk, Intercom, and HubSpot.
Familiarity with basic troubleshooting steps for application or feature issues across iOS/Android devices.
Good computer skills (familiar with MS Office & Google applications).
High attention to detail and accuracy in writing.

Salary and Benefits

Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Paid leave (12 days/year).
Attractive bonus and benefits and annual salary review;
Annual health check, annual flu vaccination;
Attractive salary with night shift allowance
Summer vacation (Paid days off and bonus);
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;

Working Environment

Modern hardware, No dress code, Free drinks (coffee, tea, etc.);
International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
Free in- house gym and game room for everyone. We love board games, PS5.
Training and career development opportunities;
Laptop/computer and other equipment is provided;

Working time

Work in a maximum of 40 hours per week (5 shift/week with at least 1 night shift).
Operating hours: Monday through Sunday.
Availability on weekends, holidays, and at least one night shift throughout the week is preferred.

Working Address: Tam Trinh Street, Hai Ba Trung, Hanoi
All interested candidates are welcome to apply. Please send your resume (in English) expressing your interest to us!

Cập nhật gần nhất lúc: 2025-12-04 06:00:05