Customer Support Collaborator (Online – Night Shift)

Job Description:

Support customers with the installation, setup, and day- to- day usage of BSS Commerce Shopify apps.
Keep customers informed with clear and timely updates on their tickets or requests.
Handle other assigned operational tasks as needed (around 10% of total responsibilities).
Analyze technical issues, record detailed reports, and coordinate with the development team to ensure proper follow- up.
Join regular online training sessions to stay aligned with product updates and support workflows.
Identify common problems and recurring feedback, then share insights with the product team to help enhance app quality.

Requirements

Strong communication skills with the ability to explain technical matters in a simple, friendly way.
Working hours: 0:00 – 5:00 AM or 4:00 – 8:00 AM on weekdays (Mon- Fri) and optional weekend shifts.
Previous experience in Shopify support or e- commerce is a plus.
Fluency in English (IELTS 7.0 or equivalent).
Able to work well in a team environment with a proactive mindset and fast learning ability.
Basic knowledge of HTML/CSS is an advantage.
Age preference: 20- 25 years old.

Benefits:

A fast- paced, supportive environment that encourages growth and learning.
Performance & review bonuses based on work quality and contribution.
Hourly rate: 60,000 VND/hour, calculated based on actual working hours.
Hands- on experience with modern technology and global e- commerce platforms.
Opportunities to improve English communication and customer- facing skills.
100% remote working environment – work comfortably from anywhere.
Flexible scheduling with weekly and monthly planning.

professional development, perform bonus financial benefits, career growth

Cập nhật gần nhất lúc: 2026-02-13 12:25:02