Customer Service Leader - Good At English

Monitor and improve processes to improve KPIs, customer experience, and work productivity.
Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs.
Proactive at solving problem, collaborate with other groups / departments to achieve business goals.
Develop training plans for your team members.

Willing to support customers every time they need.
Team leader experience: at least 2 years, team size from 10
Experience with e- commerce/logistic industry or relevant industries.
English or Chinese: fluently
Willing to travel as needed to meet clients and attend events for renew, upsell, ...

Annual trip
13 + 14th bonus
Insurance full gross salary
15 days annual leave
KPI bonus
Base salary: negotiable (20- 30 gross)

Cập nhật gần nhất lúc: 2024-04-30 06:40:33