As the Guest Service Agent, you will be responsible for performing the following tasks to the highest standards:Promote Hilton Honours and its associated benefits to guests who are not already...
Perform check- in and check- out for guests in accordance with hotel standards.Seek opportunities to up- sell to achieve individual target and team target.Strictly follow all cash handling and...
To register the guest, ensuring that the necessary details are obtained, i.e. name in full, address, whether company or private booking, special rate, allowances, VIP, charge details, nationality,...
Responsible for all activities relevant to guest service, such as check- in and check- out, rooming of all hotel guests, foreign exchange, and assisting them with inquiries.• Attends to guest...
Duties and Responsibilities:Carry out requests as directed by hotel management.Ensure credit policy is adhered to at all times, any variance reported to the manager on duty immediately.Handle...
Cashes hotel guest’s personal and travelers checks and assists with currency exchangeMaintains cashier float and ensures accurate daily report of all money receivedAttends to guest’s complaints,...
• Guest Services Agent ensures that guests are provided with the immediate and professional service• To ensure that the section is perfectly tidy at any time, the accessories & stationary used...
• Coordinate with bellmen for the delivery and collection of guests’ luggage on their arrival and departure.• Upsell Hotel product with a view to maximizing revenue and average rate• Perform daily...
Maintains intimate knowledge of departmental standards and procedures.Attends to guests’ complaints, inquiries, and requests, and refers problems to the supervisor/Assistant Manager if he/she is...
Truyền tải lới hứa thương hiệu và dịch vụ đặc trưng vào công việc hàng ngàyLàm mọi thứ có thể để đảm bảo rằng khách rời khách sạn với mức độ hài lòng cao.Có hiểu biết về tất cả các chính sách và...
Nhận và chuyển cuộc gọi, tin nhắn từ khách hàng và đối tácCung cấp thông tin về dịch vụ khách sạn, điểm du lịch, phương tiện di chuyển,…Cập nhật thông tin khách hàng trên hệ thống quản lý khách sạnXử...
Primary Responsibilities• Receiving, handling and relaying of messages, mail or voice- mail in an efficient, timely manner as per hotel policy.• Ensuring credit policy is adhered to at all times, any...
Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.Registers and rooms all...
Áp dụng nghiêm ngặt tất cả các chính sách an toàn và vệ sinh, quy định và thủ tục của Khách sạnChịu hoàn toàn trách nhiệm về các nhiệm vụ được giaoNắm rõ các yêu cầu đặc biệt (Khách mạng, setup...
• Assist guests with check in and checkout, as well as other cashiering duties• Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all...
- Be familiar with all Accounting Standards and Procedures pertaining to room’s revenue and advise staff concerned to adhere to the in daily operations.- Reports any hazard to health or safety...
Greeting and thanking guests in a sincere, friendly manner.Performing duties on a daily checklist.Operating switchboard and assisting with inquiries.Anticipating and addressing guests&039; needs, and...
Performs the audit balances and prepares all works for audit in an orderly fashion.Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read...
Mô tả công việc Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another...
- Chi tiết công việc trao đổi trong quá trình phỏng vấn- Giải đáp & Tiếp nhận mọi thắc mắc của khách trong quá trình lưu trú của khách- Thực hiện các thủ tục check in, check out cho khách- ...
• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e- mail, messages, and how to interpret availability sources within the...
The RoleHe/She acts as the primary contact for Korean guests, assisting them with check- in/out, information sharing, complaint handling, and cultural communication.Under the guidance of the...
- Chào đón khách đến khách sạn với thái độ chuyên nghiệp, thân thiện.Welcome guests to the hotel in a professional and friendly manner.- Thực hiện thủ tục check- in, check- out cho khách lưu...
Maintain the cleanliness, quietness, and overall sophisticated atmosphere of the Lounge at all times.Perform additional duties as assigned by the Department Head.Provide a warm, professional welcome...
The RoleThe agent must be fully familiar with Mövenpick’s Operational Standards Manual (OSM) and consistently apply these standards in daily operations.Under the guidance of the Assistant Front...
