Guest Service Agent

Guest Services & Front Desk Operations
• Provide accurate information about hotel services, facilities, and local attractions.
• Handle guest inquiries, requests, and complaints professionally and promptly.
• Manage room keys, luggage tags, and guest documentation securely.
• Ensure all guest interactions reflect TUI BLUE service standards.
• Welcome guests warmly and assist with check- in, check- out, and registration procedures.
PMS & Administrative Tasks
• Prepare daily reports, registration cards, and shift handover notes.
• Accurately update guest profiles, reservations, billing, and payments in the PMS (e.g., Opera).
• Follow cashiering procedures and ensure proper handling of deposits and transactions.
Communication & Coordination
• Liaise with Engineering, F&B, Security, and other departments to ensure seamless guest service.
• Communicate guest preferences, incidents, and follow- up actions clearly during handovers.
• Coordinate with Housekeeping on room readiness and special requests.
Service Quality & Standards
• Support guest satisfaction initiatives and contribute to positive review performance.
• Uphold grooming standards, professionalism, and brand service guidelines.
• Maintain a clean, organized, and welcoming front desk and lobby area.

Qualifications & Requirements:
• Detail- oriented, organized, and able to multitask.
• Previous hotel experience is an advantage but not mandatory.
• Strong communication and customer service skills.
• Familiarity with PMS systems (Opera preferred) and MS Office.
• Calm, courteous, and professional under pressure.
• Good English proficiency (spoken & written).
• Diploma or degree in Hospitality, Tourism, or related fields (preferred).

Career growth within the brand
2 days off per week
Annual leave & performance bonus
Competitive salary & management benefits
Social Insurance on full salary
Insurance & housing/transport allowance (if applicable)
Support service charge allowance during pre- opening
Full Salary during probation

Cập nhật gần nhất lúc: 2026-07-06 15:15:02