Prepare reports as requested (e.g., Miscellaneous reports)To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible...
- Chào đón khách đến khách sạn với thái độ chuyên nghiệp, thân thiện.Welcome guests to the hotel in a professional and friendly manner.- Thực hiện thủ tục check- in, check- out cho khách lưu...
Be fluent with a detailed level of knowledge about Ho Tram Strip property product and services and act as an ambassador to the hotel when presenting these to potential and return guests.Be well...
Key ResponsibilitiesThe Front Desk Officer is the first point of contact for guests, responsible for delivering a warm, professional, and seamless guest experience throughout the stay.Job...
• Promote Hilton Honors program and differentiate benefits to every guests.• Update room inventory’s situation and hotel price levels in different time periods.• Keep close attention to team members’...
• Thực hiện thủ tục check- in / check- out và hỗ trợ khách trong quá trình lưu trú• Tiếp nhận và xử lý điện thoại, email, yêu cầu của khách• Cung cấp thông tin về dịch vụ khách sạn và điểm tham quan...
Transport guest luggage to and from guest rooms and/or designated bell area.Identify and explain room features to guests (e.g., use of room key, mini- bar, ice and vending areas, in- room safe, valet...
Consultant and send quotation from agent’s request;Exploit new agents in the network;Coordinate with internal department to solve the arising problem (if any);Follow up, check, and update status of...
Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.Process WRO, Trust, Internal Reservations, and FIT reservationsCapture sales from...
Confirm, modify, and cancel reservations as requested by guestsHandle special requests such as early check- in, late check- out, or room preferencesProvide information on room types, rates, packages,...
• To be able to check- in guest in a prompt and efficient manner. To update guest particulars in the system accurately and state clearly the method of payment.• To be responsible for the efficient...
• Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.• To attend hotel events, daily shift briefings and training...
WHAT YOU WILL BE DOING:Main Responsibilities:• Answer Travel Agents&039; queries from the Travel Agent Support Salesforce queue promptly.• Ensure all necessary information is accurately...
Nhận và chuyển cuộc gọi, tin nhắn từ khách hàng và đối tácCung cấp thông tin về dịch vụ khách sạn, điểm du lịch, phương tiện di chuyển,…Cập nhật thông tin khách hàng trên hệ thống quản lý khách sạnXử...
• Guest Services Agent ensures that guests are provided with the immediate and professional service• To ensure that the section is perfectly tidy at any time, the accessories & stationary used...
Work with the another departments to resolve any issues that guests may have while they are staying at the hotel.Identify and attend to visitors&039; requirements when they stay over.At the...
- Work responsibly for all operations in the lobby- Provide professional and differentiated services to customers- Helping all customers get information about the hotel&039;s facilities and...
Handle reservation enquiries via phone and email.Maximize room occupancy and sales opportunities.Manage deposits, allotments and VIP bookings.Handle complaints and special requests promptly.Input...
The Role • Under the guidance and supervision of the Front Office Manager and / or the Night Manager, and within the limits of the established Mövenpick Hotels & Resorts’ OSM (Operational...
- Be familiar with all Accounting Standards and Procedures pertaining to room’s revenue and advise staff concerned to adhere to the in daily operations.- Reports any hazard to health or safety...
• Chào đón khách niềm nở; thực hiện thủ tục check- in và check- out nhanh chóng, chính xác.Warmly greet guests and handle efficient check- in and check- out processes.• Xử lý yêu cầu và thắc mắc của...
Hỗ trợ trả lời, ghi lại và xử lý tất cả các cuộc gọi, yêu cầu, câu hỏi hoặc mối quan tâm của khách; theo dõi để đảm bảo các yêu cầu đã được đáp ứng kịp thời nhằm mang lại trải nghiệm tốt cho khách...
Phối hợp với các bộ phận liên quan để cung cấp trải nghiệm dịch vụ tốt nhất cho khách hàng.Thực hiện công việc kết sổ, bàn giao ca. Đảm bảo các thông tin, vấn đề, yêu cầu đặc biệt của khách hàng luôn...
Greeting and thanking guests in a sincere, friendly manner.Performing duties on a daily checklist.Operating switchboard and assisting with inquiries.Anticipating and addressing guests&039; needs, and...
Customer Service Agent will locate at Nefab Bac Ninh factory and manage all customer communication and process the required documents to be able to manage the shipments, orders, and invoices....
