Reservation Agent

Ensure all guest data is entered correctly and securely into the system
Maintain updated records of bookings, cancellations, and no- shows
Provide information on room types, rates, packages, and hotel services
Confirm, modify, and cancel reservations as requested by guests
Coordinate with Front Office, Sales, and Revenue teams to ensure smooth operations
Upsell room categories and promotional offers to maximize revenue
Respond to reservation inquiries via phone, email, and online booking platforms
Handle special requests such as early check- in, late check- out, or room preferences
Process individual and group reservations accurately using the hotel’s reservation system

Minimum 1 year of experience in reservations or front office in a hotel environment
Diploma or degree in Hospitality Management or related field
Strong knowledge of hotel reservation systems
Fluent in English; additional languages are an advantage

Competitive salary & benefits
Comprehensive training & career development opportunities
Service charge & meal allowance during pre- opening phase
Professional working environment

Cập nhật gần nhất lúc: 2025-11-27 01:05:02