JOB SUMMARY
The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day- to- day activities related to sales with a focus on building long- term, value- based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
CANDIDATE PROFILE
Education and Experience
2- year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
CORE WORK ACTIVITIES
Building Successful Relationships that Generate Sales Opportunities
Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
Works collaboratively with off- property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
Assists with the development and implementation of promotions, both internal and external.
Develops relationships within community to strengthen and expand customer base for sales opportunities.
Manages and develops relationships with key internal and external stakeholders.
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
Managing Sales Activities
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Monitors all day to day activities of direct reports.
Participates in sales calls with members of sales team to acquire new business and/or close on business.
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
Develops effective wholesales sales plans and actions.
Closes the best opportunities for the location based on market conditions and location needs.
Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
Maximizes revenue by upselling packages and creative food and beverage.
Targets group and catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Partners with group and catering counterpart to effectively manage the business opportunity.
Identifies new business to achieve personal and location revenue goals.
Understands the overall market- competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
Designs, develops and sells creative catered events.
Providing Exceptional Customer Service
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.
Handles business with significant revenue potential as well as significant customer expectations.
Sets a positive example for guest relations.
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
Provides excellent customer service consistent with the daily service basics of the company.
Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Services our customers in order to grow share of the account.
Provides excellent customer service in order to grow share of the account.
Executes and supports the company’s customer service standards.
Executes brand’s Customer Service Standards and property’s Brand Standards.
Executes and supports the business Customer Service Standards and property’s Brand Standards.
Interacts with guests to obtain feedback on product quality and service levels.
Participates in and practices daily service basics of the brand.
Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
Additional Responsibilities
Conducts site inspections.
Utilizes intranet for resources and information.
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Creates contracts as required.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people- first culture. We are committed to non- discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
