- Manage smoothly operations of lines in charge with minimum problem, apply efficient manpower management and ensure staff serving customers and increase customer service of staff time to time.
Manpower management
Sales and Profits
Operations duties
Rules & Regulations
Other duties
Merchandise management: Supervise subordinates to ensure:
- Plan, assign duties for subordinates to make necessary preparation for Membership Day, Mommy Day and Public Holidays.
- Verify and approve inventory orders, merchandise return & transfer, PA zero raised by Division Leader(s) & Group Leaders.
- Received merchandise at loading bay is in correct quantity, quality and specifications.
- Changing price label (if necessary) is completed before store opens.
- All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.
- Plan, prepare and assign tasks for subordinates for bi- annual Stock Take and support Foodline with monthly Stock- Take as directed by Store Manager.
- Merchandise on sales floor is fully replenished, in good conditions & quality.
Non- merchandise management
- Supervise subordinates to ensure:
- Make order request for equipment and get approval from Store Manager.
- Fire Safety procedure is carried out properly.
- Sales floor/pillar/wall is kept clean & tidy.
- All backrooms are locked and in good conditions.
- Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions.
Customer service
- Plan daily sales target on a monthly basis, basing on target of the month announced by Merchandise Department.
- Brief subordinates on yesterday sales achievement, today sales budget, up- to- date sales achievement, promotion and company updates.
- Handle customer complaints raised by Division Leader(s), difficult and complicated sales.
- Take overall responsibility for the successful execution of all promotion schemes.
- Work with Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity.
- Share information about customer voice or any arising issues.
- Analyze and interpreting trends to facilitate planning.
- Always remind subordinate to promote "customer first" spirit.
- Analyze sales figures and forecasting future sales volumes to maximize profits.
- Follow Company&039;s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
- Breakdown the sales target given by the Management to each Division Leader and take responsibilities for sales target achievement of the Department.
- Prepare for higher management review:
+ Promotion schemes to boost sales.
+ Weekly: sales information, sales promotion review and report of slow moving items.
+ Monthly: Division review, Promotion review, Sales analysis, Productivity report.
- Optimize people productivity by manpower planning and implementation to achieve target and maximum productivity.
- Take leading role in identifying any arising issues affecting sales and operation and proposing corrective actions to the Management.
- Take leading role in seeking and working towards solutions to mitigate merchandise loss/shrinkage.
- Be on duty and act as Store Manager’s roles when Store Manager’s not present at work (i.e. is on leave or on business trip).
- Opening & closing Store & balancing safe room.
- Identify potential staff for succession planning purposes.
- Motivate, training and develop staff in order to encourage their professional development.
- Monitor Division Leader(s), Group Leader(s), General Staff&039; attendance and attire.
- Build and promote team work spirit.
- Check, monitor, remind and guide Division Leader(s), Group Leader(s) to follow the rules and regulations.
- Ensure efficient leadership to direct the Line/Department towards Company&039;s business strategies.
- Other tasks or responsibilities as assigned by Store Manager/ General Manager.
- Be responsible for Division Leader(s), Group Leader(s) and General Staff&039;s performance.
- Follow all working procedures, the company’s policies, rules and regulations.&039;
- Approve duty roster, shift plan raised by subordinates.
- Take part in recruitment & selection activities for Line/Department&039;s staffing.
