Trợ Lý Trưởng Bộ Phận Lễ Tân- Assistant Front Office Manager

Coaches, counsels, disciplines and develops subordinate employees.
Directs and controls all subordinate Front Office staff to ensure that day to day operational matters are handled on time and guest expectations are met.
Assists in the selection, training and evaluation of subordinate employees.
Assists in the maintenance of efficient administration preparing and submitting reports on time as directed.
Provides guidance and assistance to Front Office supervisory staff helping them in the execution of their responsibilities and helping them to set their own goals and objectives.
Oversees the service standards in all Front Office areas ensuring that they conform to the requisite standards and meet or exceed customer expectations.
Assists in the preparation of the hotel’s annual budget, and helps to maximise the yield of the hotel and control departmental expenses.
Acts as a liaison between the Front Office Manager and Front Office Supervisory staff appraising him/ her of the situation and updating him/ her on issues of importance.
Assists in the preparation of duty rosters, vacation planning and scheduling and public holiday scheduling.

• Knowledge of Front Office computer systems and personal computer
• Knowledge of company, hotel and its environment
• Ability to lead, motivate and develop a team of individuals
• Knowledge of relevant rules & regulations.
• Conversant with relevant emergency procedures
• Knowledge of relevant guest satisfaction standards.
• Good English language skills
• Proficiency in role at require level
• Strong organisational skills

Insurance covering over 100% of income, additional accident insurance for employees.
Other benefits according to Banyan Tree Group standards.
Providing accommodation during employment at the hotel
Attractive income level

Cập nhật gần nhất lúc: 2026-03-12 17:35:02