Dream Job Alert!
Salary up to $1200/month awaits! We are recruiting Travel Consultant & Customer Care Manager (B2C, ID 19379) for a Travel company
Sales & Revenue Management
Develop and implement sales targets for individual travelers (B2C segment) on a monthly, quarterly, and yearly basis.
Perform other reports and tasks as assigned by senior management.
Manage sales operations and promptly direct the resolution of business- related issues.
Monitor and analyze sales performance; prepare and present reports to upper management.
Collaborate with the Product Development team to design tour packages tailored to different customer segments.
Conduct market research to identify potential markets and monitor market fluctuations; analyze customer behavior and competitor activities to inform strategic proposals.
Team Management – Travel Consultants & Customer Service
Build consultation scripts, sales procedures, and customer care workflows based on tour product lines.
Evaluate KPIs, productivity, and service quality of team members to ensure professional customer service.
Recruit, train, and develop the Travel Consultant and Customer Service team.
Customer Service & Service Quality
Implement customer loyalty programs, including membership cards, rewards for returning clients, and satisfaction surveys.
Utilize CRM systems to manage customer data, monitor transaction history, and analyze customer behavior.
Ensure consistent customer experience, handle complaints and feedback in a timely and effective manner.
Oversee end- to- end customer service processes, from initial inquiries to post- sale support.
Cross- functional & Partner Collaboration
Liaise with the Product Development and Operations teams to design and optimize tour products.
Work with the Digital Marketing team to execute campaigns targeting individual travelers.
Process Management & Continuous Improvement
Oversee the effective execution of business plans, ensure service quality, and optimize operational processes.
Propose improvements to the sales system, pricing policies, promotions, and customer service programs.
Manage shared databases, build standard operating procedures (SOPs), and take full responsibility for the department’s operations.
