Technical Support (Remote/3pm - 12am)

What you’ll do:

Utilize JavaScript/CSS/HTML to set up and customize our app for customer’s stores.
Troubleshoot technical issues and provides possible resolutions.
Work closely with Partners to implement their requirements and sustain good partnerships.
Contribute to build technical documents which can improve processes and help CS teams to fix problems themselves as much as possible
Collaborate with other Dev teams for cross- functional integrations. Properly escalate unresolved issues to appropriate internal teams. Document technical knowledge in the form of Knowledge base articles.
Respond to and follow up on support inquiries by email, chat and phone. Support Customer Success team (L1- tier) with technical problems.

What you’ll need:

Good at problem- solving and debugging skills.
Pay attention to every detail/aspect of the work.
Proficient understanding of JavaScript, HTML, CSS.
Strong Technical background in Computer Science, Software Engineering or a related technical field preferred
Good logical thinking.
Proficient English reading and writing skills.

Preferred Qualifications:

Communicate fluently in English.
Have a track record in e- commerce.

Why Choose Boost?

MacBook Provided.
Performance- based Year- End Bonus: Recognizing and rewarding your individual contributions.
Health and Wellness Benefits: Generali Health Care Insurance after successful probation, annual check- up.
Continuous Learning: Technical and general workshops, online resources and course reimbursements.
Supportive Team: Work with talented and friendly team members.
Time Off: 20 days/year, in addition to Vietnam holidays.
Collaborative Events: Offline meet- ups, monthly gatherings.
100% Remote Culture: Work from anywhere that brings you happiness.
International Exposure: Enhance expertise and English communication skills.

Job Type

Full time
Working hours: 3:00 PM – 12:00 AM (GMT+7), Monday to Friday with one Saturday per month.

Cập nhật gần nhất lúc: 2024-05-15 07:15:02