Technical Support Remote (HTML/CSS/JS)

Contribute to build technical documents which can improve processes and help CS teams to fix problems themselves as much as possible
Respond to and follow up on support inquiries by email, chat and phone. Support Customer Success team (L1- tier) with technical problems.
Work closely with Partners to implement their requirements and sustain good partnerships.
Collaborate with other Dev teams for cross- functional integrations. Properly escalate unresolved issues to appropriate internal teams. Document technical knowledge in the form of Knowledge base articles.
Utilize JavaScript/CSS/HTML to set up and customize our app for customer’s stores.
Troubleshoot technical issues and provides possible resolutions.

Pay attention to every detail/aspect of the work.
Proficient understanding of JavaScript, HTML, CSS.
Strong Technical background in Computer Science, Software Engineering or a related technical field preferred
Good logical thinking.
Proficient English reading and writing skills.
Good at problem- solving and debugging skills.

Preferred Qualifications:

Communicate fluently in English.
Have a track record in e- commerce.

Performance- based Year- End Bonus: Recognizing and rewarding your individual contributions.
International Exposure: Enhance expertise and English communication skills.
Collaborative Events: Offline meet- ups, monthly gatherings.
MacBook Provided.
Continuous Learning: Technical and general workshops, online resources and course reimbursements.
Time Off: 20 days/year, in addition to Vietnam holidays.
100% Remote Culture: Work from anywhere that brings you happiness.
Supportive Team: Work with talented and friendly team members.
Health and Wellness Benefits: Generali Health Care Insurance after successful probation, annual check- up.

Cập nhật gần nhất lúc: 2024-05-21 18:05:06