Job Summary
Associate Product ( Technical) support analysts provide technical support and troubleshooting
services involving our products for simple issues, provide this support for either
external clients or internal teams who are product users. Test simple WIs in sprint if
requested.
Key Responsibilities
Responsibilities
• Study product knowledge and customer requirements
• Work with customers on their requests. Troubleshoot the simple
issues. successfully solve client issues, including:
- Analyze the requirements of assigned tasks
- Troubleshoot email issues
- Provide the requested results or root cause, corrective action,
and preventive action of the issue via email to the client
• Do other tasks requested by Team Lead
• Test simple WIs in sprint
Information Security Responsibilities
and business secrets of the Company during the employment.
The employee is liable for keeping the confidentiality of all technological
Job Qualifications
1. Educational Background
At least 6 month relevant experience in Web/application/IoT/SaaS product support .Bachelor&039;s degree in Computer Science or Information System is a plus.
Knowledge & Skills
● Proficient in using Microsoft Office.
● Able to read, listen, and write in English at a basic level
● Basic presentation and communication skills
● Basic knowledge of testing concepts
● Basic troubleshooting skills
Experience
● Have knowledge in providing customer support for a Web/SaaS product
At Least 6 month working in IT filed
Have knowledge in Agile/ Scrum
Attitude
● Self- motivate and strong learning motivation
● Follow the information security regulations of Bestarion
● Be willing to improve, be innovative and creative
● Adapt well to the company&039;s culture and working environment
● Ability to build relationships, build trust with colleagues
● Ensure information security in a certain project
ATTRACTIVE BENEFITS
Attractive salary and benefits (13th salary, distinguished employee of the quarter and year, seniority award…)
Lunch allowance, free packing fee
Team Building activities in every summer, company trip, big annual year- end party every year, etc
Performance appraisal twice a year
Various training on best practices and soft skills
Laptop and monitor for working
Healthcare and accident insurance
Commitment to community development: charity every quarter, blood donation, public seminars, career orientation talks…
Support for personal loans such as home loans, vehicle loans, tuition fees…
Fitness & sports activities: football, tennis, table tennis, badminton…
