Technical Service Assistant Manager

RESPONSIBILITIES

Other works assigned by superiors.
Field service management to ensure in- time service and parts delivery. Hands on service wherever there is no local service force.
To perform the reporting including routine technical report, technical data analysis, and other basis technical service
Knowledge and competence on installation, usage, repair and maintenance, etc.
Develop service force in the territory, build up service network along with business expansion needs.
Storage and translation of technical data, and to follow the list of products/ specs on website and work with factories to update full product/specs (- > support the role of Product Marketing)
Set up warehouse and manage spare parts. Maintain safety stock with Min/Max tools.
Project management on KA projects.
Improve customer service satisfaction of all channels in Asian key markets excluding China.
Coordinate and handle customer complaints in the region; work with China CQ team on quality issue’s feedback and solutions provide.
Provide technical support and training in territory, ensure the local team possess adequate.

REQUIREMENTS

Good English in written and oral communication. Chinese capability is a big bonus.
Able to use Auto- cad software to illustrate or quick sketch to present the solutions on the soft drawings, 3D view capability is a bonus.
At least 5years of technical service experience in similar industries, Kitchen and Bathroom product industry is preferred. 3 years of team management is preferred.
Bachelor’s degree, Mechatronics or engineering background.
Be able to understand basic Mechanical Structure Drawing and Circuit Diagram
Willing to travel in AEC territory frequently.
Possess or be able to learn K&B knowledge and be willing to do hand- on service.

Cập nhật gần nhất lúc: 2024-04-09 14:25:41