Support Engineer - Scem

Ensure proper recording and closure of all issues.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Take ownership of customer issues reported and see problems through to resolution.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Follow the SLA for issues with respect to the severity
Provide prompt and accurate feedback to customers.

Knowledge of Windows and Linux operating systems.
Specific knowledge of System Center Operations Manager 2016 and subsequent versions – A plus, similar monitoring products.
Knowledge of Management Pack Technology, Overrides, Rules and Monitors.
Knowledge of System Center Orchestrator 2016 and subsequent versions – a plus, similar orchestration products.
Specific Knowledge of System Center Service Manager 2016 and subsequent versions – a plus, similar ticketing products.
Experience with SQL administration/configuration including basic knowledge of TSQL syntaxis, WMI functionality and queries.
Specific Knowledge of System Center Virtual Machine Manager 2016 and subsequent versions – a plus, similar Machine Manager products.

- Đào tạo
- Chế độ thưởng
- Chế độ bảo hiểm
- Tăng lương
- Chăm sóc sức khỏe
- Du Lịch

Cập nhật gần nhất lúc: 2024-04-03 11:08:34