JOB DESCRIPTION
Customer Service (parents and students premium experience)
Deliver the welcoming, warm atmosphere and maintain a positive demeanor for everyone entering the campus.
Identify trial opportunities from current parents through effective monthly progress updates for potential renewals or potentials new students (referrals)
Do monthly student&039;s progress update phone calls with parents.
Build a sustainable relationship with Parents through the regular face to face, phone call and email.
Coordinate with admission and academic departments to ensure a positive outcomes and contribute to campus renewals and referrals
Follow strictly potential parents/students’ welcoming procedure
Conduct parent touchpoint appointments (parent session, progress updates, graduation).
Interact with Programming Tutors and Teachers on a daily basis to ensure student’s learning progress at campus and notify parents when there are concerns.
Effectively collaborate with other departments to ensure parents & students receive timely support.
Ensure parent & student are well supported from the beginning until the end of the course by foreseeing parent concerns, problem solving issues, handling complaints within campus.
Campus Operations & Admin
Ensure campus’s facilities, inventory, procurement procedures are strictly followed on a daily basis.
Weekly report to Service Manager for inventory restocking and updates
Daily reinforcement for campus’ looks and feels
Enhance fun, safe learning environment, high quality classroom experience for all students
Ensure systems data compliance within campus.
Ensure well plan event flow & student parent experience joining the event to maintain studying community
Align and take assigned actions with Service Manager to ensure scheduling efficiency within campus
Ensure students are safely picked up on a daily basis.
BENEFITS
Team building activities, birthday party
Professional, young, friendly working environment
Incentives bonus when campus achieves monthly targets
Professional development and training, coaching opportunities
Learn how to code for beginners
REQUIREMENTS
Passion for education, growth mindset and positive energy
Working time: 9am- 12.30pm Mon- Fri (part- time job)
Highly organized, proactive problem solver and attentive to details
Written and Verbal English proficiency (no need for certification, CV must be in English)
Great interpersonal skills & customer service oriented
Fresh graduate who is driven and open to explore the fields of dynamic working experience in educational, customer service and technologies aspects
