Store Manager - OH!SOME Hà Nội (NSO)

OH!SOME is a leading retail chain for young people, offering a wide range of fashion products, from clothing, footwear, and accessories to beauty items. Currently, the OH!SOME brand has over 100 stores in Indonesia, Malaysia, and Cambodia. In the Vietnamese market, OH!SOME welcomes those interested in exciting career opportunities.
Job Responsibilities

Monitor and enforce store policies, including cash handling procedures, loss prevention measures, and safety protocols.
Monitor and analyse sales performance, implementing strategies to achieve sales goals and increase profitability.
Provide exceptional customer service by resolving customer complaints or issues promptly and effectively.
Generate reports on sales, inventory, and other key performance indicators to assess store performance and make informed decisions.
Develop and implement marketing strategies to attract new customers and retain existing ones.
Supervise and lead a team of employees, including hiring, training, scheduling, and evaluating performance.
Ensure the store is visually appealing and properly merchandised to attract customers and drive sales.
Maintain inventory levels, including ordering and replenishing merchandise, conducting regular inventory counts, and managing stock levels effectively.
Stay updated on industry trends, competitor activities, and market conditions to identify opportunities for growth and improvement.
Create and maintain a positive work environment, fostering teamwork, motivation, and employee development.

Skills and qualifications:

Excellent communication and interpersonal skills to interact effectively with employees, customers, and suppliers.
Proficient in inventory management and merchandising techniques.
Proven track record of achieving sales targets and driving revenue growth.
Strong leadership skills with the ability to motivate and inspire a team.
Exceptional customer service skills, with the ability to handle difficult situations professionally and efficiently.
Analytical skills to interpret sales data and make data- driven decisions.
Ability to adapt to a fast- paced and dynamic retail environment.
Knowledge of sales and marketing strategies to drive foot traffic and increase sales.
Strong organizational and time management skills to prioritize tasks and meet deadlines.
Familiarity with point- of- sale (POS) systems and other retail software.

Preferred qualifications:

Proficient in using MS Office.
Fluent in English, plus point if proficient in Mandarin
Bachelor degree in any fields
Experience working in a retail environment, preferably in a managerial position
Strong knowledge of retail operations, including sales, inventory management, merchandising, and customer service.
Willing to work across cities and adapt to working within flexible hours, including evenings, weekends, and holidays.

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Cập nhật gần nhất lúc: 2025-09-19 04:10:02