ABOUT BUZZMETRICS
Buzzmetrics is the pioneering company in applying market research methodologies to social media since 2013. With over a decade of experience, we specialize in connecting and analyzing social media conversations and e- commerce data, helping brands uncover meaningful consumer insights. By integrating these data sources, Buzzmetrics provides a holistic view of consumer behavior — empowering businesses to make smarter decisions and optimize their strategies for Digital Commerce success.
We are looking for a proactive and passionate Social Media Researcher to join our dynamic team. If you are excited about social media trends, data analysis, and providing strategic insights to drive business outcomes, we’d love to meet you!
As a Social Media Researcher, you’ll turn real- time conversations and behavioral data into sharp, strategic insights that drive brand growth. You’ll analyze trends, audience behavior, and platform performance to uncover what matters most—helping clients lead, not follow. Partnering with cross- functional teams, you’ll shape research, spot opportunities, and deliver insights that elevate campaigns and strengthen brand impact.
JOB DESCRIPTION
Analysis and Insight Development (35%)
Translate data into concise findings tailored to client objectives.
Identify meaningful patterns in online conversations, sentiment shifts, and influencer impact.
Analyze social media data to uncover key insights, trends, and brand or category movements.
Client services (30%)
Proactively provide suggestions and updates to enhance client experience.
Communicate with clients to clarify research needs and ensure alignment on expectations.
Troubleshoot and resolve project- related concerns from clients. results.
Respond to client inquiries related to data, methodology, or insight interpretation.
Report and Data management (20%)
Ensure consistency and clarity in report formatting and visuals.
Visualize data through charts, dashboards, and slide decks in alignment with project templates and client requirements.
Export and structure data from social media listening platforms.
Perform quality checks (QC) on classified social media data to ensure accuracy and relevance.
Project Execution (15%)
Coordinate with internal departments (e.g., Data, Client Partnership) and external partners (e.g., media agencies, brand teams) to ensure smooth project execution.
Document and report any issues or delays, and take corrective actions when needed.
JOB REQUIREMENT
Education/ Knowledge
Bachelor degree in Economics, Marketing or related field.
Skill
Organizational Planning Skills
Experience in market research field/ strategic planner/ account management or related position
Presentation Skill
Analytical Skill
Fresher or ideally, at least 6 months- 1 year experiences in marketing field or related position
Communication Skills
Client Relations
Personality
Adaptability: Comfortable in a fast- paced, constantly changing environment, able to adjust to new platforms, tools, and trends.
Proactive: A self- starter who takes initiative, anticipates needs, and seeks solutions before problems arise.
Creative Problem- Solver: Approaches challenges with creative thinking and is always looking for innovative ways to optimize strategies and processes.
Strong Communicator: Ability to present data clearly and effectively, both written and verbal, and engage with clients or stakeholders confidently.
Others
Fluent in Vietnamese and good command of English especially writing
Proficient in Microsoft Excel & Powerpoint and Google Spreadsheet & Slides
COMPANY BENEFITS
Premium healthcare insurance (for Senior level).
Free in- house entertainment facilities: football, book tree, coffee and snack.
Professional and Friendly Working Environment, chance to attend employee’s training and development programs.
Occasion- based offerings: Birthday, wedding, maternity, …
Chance to learn and understand about Marketing, Market Research, Customer’s Behaviors, Market Updates, Market Information and Trends…
Performance appraisals every year.
12 days of annual leave & 5 days of sick leave.
Standard health check.
Parking support.
Competitive salary, 13th month salary.
Company trip, Year end party, Team building.
Equipment for work (PC / laptop).
