Service Manager Night Shift

POSITION SUMMARY:
Oversee the workflow of large scale banking data processing BPO teams in Hochiminh and CanTho. Ensure smooth operations, strong customer satisfaction, and timely delivery of banking service processing. Guide and support staff, resolve complex issues, and take ownership of project performance
Project management
− Provide accurate inputs and possible solutions for incoming opportunities to Project Onboarding Executive and Customer Management Department (CMD)
− Make sure new projects are implemented successfully, by:
− Develop detailed project plan which identifies the needed activities, including resource plan, testing, training plan in order to meet organization goals
− Provides expert understanding of banking services (focusing on payment processing, lockbox management areas, processes and equipment)
− Monitor project on a daily basis and make improvements/adjustments when needed
− Join training sessions with customers to gather their requirements
− Coordinate with other relevant people/departments for project testing/UAT and transfer the knowledge to related people through training
− Keep close contact with customers to understand and fulfill their needs, as a result, customer satisfaction can be maintained and improved
− Support/supervise Service Assistant during project running
General management
− Control account portfolio (quality, TAT, productivity) to meet the predefined targets by maintaining close supervision to the projects
− Continuously come up with improvement ideas for all projects to reduce processing time and enhance cost efficiency
− Provide accurate and timely information for related departments when required
− Cooperate with Operations Management unit to have proper resource planning
Others
− Ensure other tasks assigned by Senior Service Manager are completed in good quality and delivered as committed
− Escalate to higher management for anything which is beyond authority or poses risks to the project

Requirements:
*** Working shift: 20:00 to 5:30 Monday to Sunday off on Tuesday and Wednesday
*** Education:
− University/College degree
− Excellent in English
*** Technical skills and experience:
− Demonstrate flexibility in working time to join late calls with US clients
− Strong presentation expertise is required, with the ability to clearly present project performance, insights, and proposals to US clients and internal stakeholders
− Having experience in banking service or financial documents is an advantage
− At least 2- 3 years of working experience in production or human resource management
− MS Office (Word, Excel, PowerPoint)
*** Soft- skills:
− Communication and interpersonal skills.
− Presentation skill
− Planning and analytical skill
− Leadership and supervision skills.
− Team working skill
− Negotiation skill
− Problem solving
*** Attribute:
− Innovation and creativity
− Hardworking
− Good team player
− Strong multi- tasking abilities

Great Benefits:
- Private medical care
- Promotion & bonus opportunities
- Competitive and performance- oriented remuneration system
- Professional and challenging working environment.
- On- going training and development plan

Cập nhật gần nhất lúc: 2026-01-22 19:35:02