JOB PURPOSE
To design, operate, and continuously enhance the business quality assurance framework across all distribution channels. This expert- level role ensures compliance, transparency, and operational integrity by overseeing performance governance, incentive mechanisms, and ethical conduct. It also serves as a strategic advisor to cross- functional teams, driving improvements in sales force management and risk mitigation.
KEY ACCOUNTABILITIES
Strategic Compliance & Ethical Governance
- Develop and maintain compliance frameworks and ethical conduct standards for the nationwide sales force
- Advise on resolution of misconduct, operational violations, and risk exposures in collaboration with Legal, Compliance, and Internal Audit
- Design agent code lifecycle processes: onboarding, status transitions, revocation, license validation, and historical activity tracking
- Recommend preventive controls, post- sale audit mechanisms, and early- warning systems to safeguard business integrity"
Performance Management & Incentive Strategy
- Analyze effectiveness of recognition programs and contests; provide strategic insights to boost sales force engagement and productivity
- Architect performance evaluation models and incentive schemes tailored to each distribution channel (Agency, Bancassurance, Digital)
- Validate commission and reward data accuracy; oversee payout governance and recommend system enhancements
- Act as a subject matter expert for Sales and HR teams on incentive policy, reward structures, and advisor motivation strategies"
Process Optimization & Internal Communication
- Design and deliver training programs on compliance, professional ethics, and incentive frameworks for sales teams and distribution leadership
- Represent the function in strategic cross- departmental forums, offering expert insights on operational quality and systemic risk.
- Analyze violation trends, audit results, and field feedback to propose upgrades to control processes, monitoring tools, and reporting systems
- Lead development of internal communications on compliance policies, violation alerts, and operational guidelines for the sales force and channel managers
