RESPONSIBILITIES
Customer Consultation and Care:
Provide accurate information and personalized assistance to enhance their overall experience
Engage with customers via phone, email, and social media platforms (such as Facebook).
Listen attentively to their inquiries, concerns, and feedback.
Guidance on Company Services:
Act as a knowledgeable point of contact for customers, guiding them in using our services effectively.
Explain the features, benefits, and value propositions of our offerings.
Information Management:
Regularly update and supplement customer information.
Collaborate with the technical support department to enhance new service packages and make necessary modifications to existing ones.
Financial Monitoring and Issue Resolution:
Monitor fees, promptly address complaints, and handle cancellations.
Keep track of customer feedback and report any issues for timely resolution.
Proactive Customer Engagement:
Initiate proactive outreach to gather feedback from customers.
Call clients in person when necessary to understand their needs and preferences.
Relationship Building:
Establish and nurture strong customer relationships.
Continuously monitor customer situations and provide timely advice and support.
WORKING HOURS: (Night Shift)
09:30 PM – 05:30 AM
Monday to Friday
REQUIREMENTS:
Proficient computer and internet skills, understanding of social media and e- commerce.
Age range: From 22 years old and above.
Strong communication skills, fluent, articulate, confident, without stuttering, hesitation, and without a strong local accent.
Basic knowledge of marketing
Creative thinking, good listener, regularly keeping up with social trends and customer psychology.
Good English communication skills are an strong advantage. (English level Ielt 5.5 – 6.0 or equivalent)
Due to the nature of night shift work, the ability to manage hours and workload to maintain physical and mental health during night shifts is necessary.
BENEFITS:
Employment records are provided, and entitlement to social insurance, health insurance, and unemployment insurance by legal regulations.
Annual trips; bonuses for holidays and Tet (Vietnamese New Year); 13th- month salary.
Special welfare policies for core members with a long- term perspective.
Monthly income: > 30,000,000 VND
Dynamic and friendly working environment with attractive welfare benefits.
Long- term stable career development opportunities.
Opportunity to work with teams in both Vietnam and the USA.
