- Maintain and promote a team work environment with effective and clear communication amongst departments
Ensure best client service is being made available through communication amongst the team, cross training within the department and appropriate office coverage.
- Oversee and ensure the updation of rates, promotions on hotel website, OTA&039;s… without any rate parity.
- Creating a focus on attracting new business.
- Utilize company profile database to determine geographic areas for travel agent calls while maintaining top and existing travel agent accounts.
- Develop and send informative press releases to targeted lists highlighting all activities and promotions.
- Attending and contributing to the monthly sales strategy meeting
- Evaluates and drives the resort’s participation in the various sales channels, Market Sales, Event Booking Centres, electronic lead channels, etc.
- Recommends monthly room nights target goals for sales team members.
- Provides positive and aggressive leadership to ensure maximum revenue potential
- Maintain and expand corporate incentive program via direct mail, personal visits etc.
- Ensure hotel meets or exceeds budgeted goals.
- Build and maintain long- term, value- based customer relationships that enable achievement of hotel sales objectives.
- Monitors all day to day activities of direct reports.
- Participates in sales calls with members of sales team to acquire new business and/or close on business.
- Works with sales executive to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
- Responsible for the training of sales executive and staff.
- Other tasks assigned by DOSM
- Executes and supports the operational aspects of sales- generating proposal, writing contract, customer correspondence…
- Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOSM
- Updating and owning the sales strategy & sales plan with the DOSM
- Assists with the development and implementation of promotions, both internal and external.
- Set standard through professional, friendly attitude towards clients and co- workers, timely response to clients and co- workers needs and observance of sales office standard.
* Work place:
Tầng 25, toà nhà Sông Đà, Phạm Hùng, Nam Từ Liêm, Hanoi
