Floor Operations
- Conduct regular floor checks to supervise hygiene, technical issues, and operational activities.
- Collaborate with the Customer Service team to train and supervise brand staff on adhering to mall policies.
- Work with the Customer Service team and other relevant departments to promptly and effectively resolve customer complaints and other arising issues.
- Ensure product quality, pricing, tagging, and visual merchandising of assigned brands comply with Lotte Mall regulations.
Promotion & Marketing Events
- Coordinate with tenants in a timely manner to support marketing programs, promotional events, staff coordination, and merchandise management to ensure brand professionalism and boost revenue.
- Encourage and assist brands in proposing seasonal promotions and participating in major Lotte events (e.g., Gala Night, Lotte Private Sale, Anniversary), as well as promotional activities through Lotte channels (Facebook, Website, LCD screens, etc.).
- Participate in planning and organizing marketing events in collaboration with the Sales Planning & Marketing team to increase sales and attract new customers.
Leasing & Lease Agreement
- Maintain and build up relationship with current tenants and potential tenants as well to evaluate busines status, plan and strategies of them
- Proceed extension or termination of Tenancy Agreement with tenants on expiry date, inform tenants of termination procedures and deposit return
- Actively contact tenants to find out about their business potential and demands for premise at mall, thereby introduce Lotte Mall premises to tenants
- Build and report for approval of T&C policy for each tenant; Draft and negotiate to finalize content, and get signature of Tenancy Agreement, Offer to Lease (OTL)
- Supervise and keep track with changes of market to build potential and trendy vendor list in categories
Fitting- Out Support
- Advise tenants on Lotte Mall’s construction and fitting- out regulations.
- Assist tenants throughout the fitting- out period and during their grand opening to ensure a smooth launch.
