Sales & Customer Experience Specialist

Job purpose
We’re seeking a proactive Customer Experience Specialist to lead in- store engagement, support O2O operations, and drive sales through exceptional service and live commerce events. You’ll help create seamless customer journeys across online and offline channels.
Detail
Customer Experience (CX)
• Promote account sign- ups and support purchase decisions.
• Maintain and reset product demo zones to ensure optimal experience.
• Deliver excellent in- store service and product guidance.
• Process payments and assist with customer concerns or issues.
O2O Operations
• Prepare and manage online order pickups, returns, and exchanges.
• Ensure accurate and efficient product handovers.
• Handle customer inquiries and maintain the O2O service calendar.
Livestream Sales
• Track sales and optimize performance during live events.
• Engage with online audiences and adapt content in real time.
• Host and manage in- store livestream events to promote and sell products.
• Collaborate with store teams to highlight key items and promotions.
Delivery Support
• Process shipping receipts and provide delivery updates to customers.
After- sales
• This role involves maintaining strong relationships with customers after the sale to encourage customer retention, loyalty and repeat purchases
• Provide excellent after- sales support to customers and ensuring their satisfaction.

vacation and leaves, professional development, flexible work hours, team building events, career growth, work station, insurance

Cập nhật gần nhất lúc: 2026-02-25 06:35:02