Restaurant Service / NV Phục vụ nhà hàng (Hà Nội & Hội An)

MAIN SCOPE AND PURPOSE:
Ensure that food and beverages are noted efficiently, prepared timely and served with high standard quality. Making guests feel welcome and being proactive in assisting and reaching out to them. Offer customer care and assure that they are receiving the best customer experience and take corrective actions when necessary.
Perform regular cleaning activities to ensure high standards of personal and workplace hygiene. Also, performing daily account reconciliations and aligning what is sold with the money in the till.
Main duties and responsibilities:

Accurately prepare, collect, and control bills and customer payments
Handing over shift in a clean, completed, and organized manner
Table set up
Collect reviews and likes for Facebook and TripAdvisor
Assisting guests with recommendations, taking into consideration their preferences and our most profitable items
Informing guests about special items and menu changes / availability
Setting up the table with the correct cutlery and condiments pertaining the guests order
Consistent quality in preparation of drinks
Welcoming guests and presenting them with a menu in a friendly and timely manner
Maintain and replenish stock levels by placing timely orders
Maintain personal hygiene and grooming standards
Items for drink preparation
Cutlery and napkins
Consistent cleaning and polishing of glasses and teapots
Checking with customers to make sure they are enjoying their meal and taking appropriate action to correct any problems
Ability to deal with and correctly respond to customer complaints
Must attend all scheduled training and development sessions
Be informed about the menu items and their ingredients and preparation times
Perform regular cleaning duties
Condiments
Maintain consistent and excellent standard of cleanliness in all aspects of the restaurant
Performing regular control and maintenance of Mise- en- place for smooth operation
Checking with customers if they have finished their meal and clean / remove dishes
Accurately note food and beverage orders using the provided order slips, relaying them to the kitchen and/or bar and entering them into the POS
Delivering the ordered items in a timely manner
Follow and apply procedures, lessons, and information learned during training
Front and back of house

Skilled in handling situations, under high pressure;
Agility, honesty, effective communication skills, willingness to work in shifts, overtime, public holidays.
Ability to communicate in English
Experience in an equivalent position in a restaurant/bar in a hotel/hostel/resort environment is an advance.

Probation with full salary/Thử việc nhận full lương
50% discount on all Accommodation and F&B service, cost price on Travel & Tours products in all properties belong to Mad Monkey hostels all over the world/Hưởng ưu đãi giảm giá 50% các sản phẩm dịch vụ Lưu trú, F&B và giá gốc áp dụng cho các sản phẩm tour du lịch trên tất cả các cơ sở của Mad Monkey trên toàn thế giới.
Team Engagement Event every month, quarter / Tiệc nhân viên hàng tháng, hàng quý
13th month salary/ Có lương tháng thứ 13
Award for excellent employee of the month/Giải thưởng cho nhân viên xuất sắc của tháng
Team building/Year End Party.
1 birthday off with paid/nghỉ sinh nhật 1 ngày hưởng nguyên lương
Salary/Lương (Number or negotiate base on the experiences/Mức lương thỏa thuận theo kinh nghiệm)
Parking area will be provided by company/Có chỗ để xe
Annual Leave 12+ days per year / 12+ ngày nghỉ phép/năm
Other will follow The Labour Law/Các chế độ khác theo luật Lao Động
Training Courses/Được đào tạo.
Lunch meal was provided by company/Có ăn ca
Social Insurance after probation period./ BHXH theo luật LĐ hiện hành.

Cập nhật gần nhất lúc: 2025-12-19 02:00:04